Cooking gas (LPG) connection
How to get a new cooking gas connection (free under Ujjwala if you qualify), move it or put it in your name after the holder dies, and get Deepam-2's free cylinders, book, get the subsidy and complain.
About this guidePending verification
Published on 12-11-2026. Not every fact has been checked against its official source yet: confirm at the office.
For whom: Anyone in Andhra Pradesh who needs a cooking gas (LPG) connection, needs to change one, or wants to know about Deepam-2, the subsidy and booking.
In an emergency, call at once
1906Gas leak: LPG emergency helpline (24 hours)Answer the questions below first. Then the documents and steps open.
1Your situation
We show only what your answers need.
- What do you need?
- Are you applying for a free connection under PM Ujjwala Yojana?
- Where is the new home?
- Does your family have a rice card?
Your answers stay on this phone.
Each step below says who it is for. Confirm yours at the office, then change your answer here.
2Documents you need
Tick the ones you have. They are kept in this browser.
Details
For Ujjwala, the 'Ujjwala KYC' form; for everything else, the gas company's KYC form
If you don't have it: Free from the distributor. You can also download it from pmuy.gov.in; the Ujjwala form is also in Telugu.
Sources: 17, 1, 2
Details
Any one of: Aadhaar card, PAN card, voter ID, driving licence, a central or state government identity card, a bank passbook with photograph
Not confirmed: This is HP Gas's list. Give a copy with the form and show the original when asked. The Indane and Bharatgas websites did not open for us; ask your distributor for their list.
Sources: 17
Details
Any one of (HP Gas's list): Aadhaar card, ration card, voter ID, driving licence, passport, bank passbook, house registration papers or property tax document, registered leave and licence (rent) agreement, the builder's flat allotment or possession letter, LIC policy, employer's certificate, a landline telephone bill not more than 3 months old.
Not confirmed: The Ministry of Petroleum says a regular connection is given across the counter with Aadhaar and a self-declaration of address; we did not find the declaration's format. Ask the distributor.
Sources: 17, 9
Details
If the address on your Aadhaar is where you want the connection, Aadhaar is enough. Otherwise any one from the list printed on the Ujjwala KYC form: passport; bank passbook or statement; post office account passbook or statement; ration card; driving licence; voter ID; a water bill or electricity bill issued in the last 3 months; a property tax receipt issued in the last 1 year; insurance policy; registered lease, sale or rent agreement; NREGS job card; Kisan passbook; arms licence; freedom fighter card; Bhamashah or Jan Aadhaar card; SSLC book with photograph; a signed letter with photograph on a bank's letterhead; a photo identity card with address, or a signed letter with photograph, from a recognised educational institution; the Department of Posts' address card with photograph; a state government caste and domicile certificate with photograph; a state or union territory government's handicapped medical certificate or disability identity card; a government marriage certificate with address. For migrants only: a self-declaration.
Sources: 4, 2
Details
Sources: 2, 3
Details
Of every adult in the ration card (or family document)
If you don't have it: Correct any mistakes in Aadhaar first.
Sources: 2, 3
Details
Without it, another government document with the family members' names and ages. Migrants from another state can give the 'Annexure I' self-declaration.
Sources: 2, 3, 1
Details
A copy of the passbook's first page or a cancelled cheque (showing name, account number and IFSC)
Sources: 4, 2, 17
Details
If you don't have it: It is on pmuy.gov.in, also in Telugu, and at the distributor. The distributor must read it out to you.
Sources: 5, 1
Details
Stove to IS:4246, hose to IS:9573 (Type IV)
If you don't have it: Buy them anywhere: HP Gas says you need not buy them from the distributor. If the stove is not from the distributor, HP Gas's circular lists ₹236 (with GST) for a mechanic's visit to inspect it when the connection is released.
Sources: 17, 21
Details
If you don't have it: The distributor gives it with the connection. If it is lost, give a declaration on plain paper in the oil companies' format (on pmuy.gov.in).
Sources: 17, 8
Details
If you don't have it: The distributor gives it with the connection.
Sources: 17
Details
If you don't have it: The old town's distributor gives it when you return the cylinder and regulator. If it is lost, give a declaration as for the SV.
Sources: 17, 8
Details
You can use the oil companies' 'Unified Form for transfer': tick 'Type D' (to the next of kin on the holder's death)
If you don't have it: On pmuy.gov.in under 'Other Forms'; you can also ask the distributor.
Not confirmed: HP Gas asks only for 'an application with details'; ask your distributor whether they want this form.
Sources: 7, 1, 17
Details
Not confirmed: HP Gas's page does not say original or copy; take both.
Sources: 17
Details
If you cannot get one, a declaration on plain paper in the oil company's format
If you don't have it: Andhra Pradesh's family member certificate is in the 'After a death' guide. Ask the distributor whether they accept it.
Not confirmed: HP Gas's page does not say original or copy; take both.
Sources: 17
Details
Not confirmed: HP Gas's page does not say whether there is a format; ask the distributor.
Sources: 17
Nothing to get ready before these steps.
- Subscription Voucher (SV) ·
- Termination Voucher (TV) ·
3Your steps
· Do them in order. Tick each one when it is done.
- Do this nowIf: No: a regular connection (paying the deposit)
Choose an Indane (IOCL), Bharatgas (BPCL) or HP Gas (HPCL) distributor serving your area.
All three are central public sector companies. Find the nearest one with each company's 'Locate Us' link on pmuy.gov.in. A household (one kitchen) gets only one connection.
Open the official pageSources: 1, 17, 7
- Do this nowIf: No: a regular connection (paying the deposit)
Fill in the KYC form at the distributor and give copies of your proofs of identity and address; show the originals.
You can also apply online on the company's app or website, or the UMANG app. Write your bank details on the form too, so that any subsidy can reach your account.
Not confirmed
HP Gas says that in some states, by the state government's order, a new connection is given only with a ration card; we did not find whether Andhra Pradesh is one. The Indane and Bharatgas websites did not open for us. Ask the distributor.
Sources: 17, 9
- Do this nowIf: No: a regular connection (paying the deposit)
Have an ISI-marked stove and a Suraksha hose ready before the connection comes: they fit the connection to them straight away.
Sources: 17
- Do this nowIf: No: a regular connection (paying the deposit)
Pay the security deposit for the cylinder and regulator, the price of the first cylinder of gas and the charges, and take the cash memo.
HP Gas's deposit: ₹2,200 for a 14.2 kg cylinder (₹1,150 for 5 kg) and ₹250 for the regulator. Charges (with GST): ₹118 for installation and demonstration, ₹59 for the consumer card; ₹118 if the connection is given at your home (not if you apply online and pay digitally, or take it at the showroom); ₹236 for a mechanic to inspect your stove when the connection is given, if you did not buy the stove from the distributor. Pay state stamp duty too, where it applies.
Not confirmed
These are HP Gas's rates; the charges circular is from September 2019. We did not confirm Indane's or Bharatgas's rates. HP Gas says the charges are displayed at the showroom; check them before you pay.
Sources: 17, 21
- Do this nowIf: No: a regular connection (paying the deposit)
The distributor gives you the Subscription Voucher (SV) and the consumer card (DGCC).
Keep the SV safe: you need it to move house, change the name or get the deposit back.
Sources: 17
- Do this nowIf: Yes: the applicant is a woman aged 18 or over, an Indian citizen living in India; we are a poor household; no one at home has a gas connection
Check that you qualify for Ujjwala: the application is only in a woman's name; she must be 18 or over; no one in the family on the ration card may have a gas connection or piped gas (PNG).
You give a 'Deprivation Declaration' that the household is poor. You do not qualify if anyone in the family earns over ₹10,000 a month, pays income tax or professional tax, or is a government employee; if the household has a non-farm business registered with the government, or a Kisan Credit Card with a limit over ₹50,000; if it owns a house with over 30 square metres of carpet area (other than one from a government scheme), a motorised three- or four-wheeler or fishing boat, or mechanised three- or four-wheeler farm equipment; or if it owns more than 2.5 acres of irrigated land with one piece of irrigation equipment, 5 acres or more of irrigated land for two or more crop seasons, or 7.5 acres or more of land with at least one piece of irrigation equipment.
Not confirmed
The Ujjwala portal shows 24.4 lakh of the 25 lakh connections of the latest extension given by 23 September 2026. Ask the distributor or the Ujjwala helpline (1800 266 6696) whether new Ujjwala applications are being taken now.
Sources: 3, 2, 4, 5, 13
- Do this nowIf: Yes: the applicant is a woman aged 18 or over, an Indian citizen living in India; we are a poor household; no one at home has a gas connection
Apply online at pmuy.gov.in (you choose the company and the distributor), or hand in the papers at the distributor.
Applying yourself is free; through a Common Service Centre (CSC) it costs ₹20. If you want the connection at the address on your Aadhaar, no other proof of address is needed.
Open the official pageSources: 2, 3, 1
- Do this nowIf: Yes: the applicant is a woman aged 18 or over, an Indian citizen living in India; we are a poor household; no one at home has a gas connection
Have your Aadhaar checked biometrically: it is compulsory for Ujjwala, and the distributor carries it out.
The Ujjwala portal also offers a face-based check you do yourself on the oil company's mobile app with the Aadhaar FaceRD app; ask the distributor whether it counts for a new application. Before the connection is given, an inspection is done at your home.
Sources: 2, 13, 6
- Do this nowIf: Yes: the applicant is a woman aged 18 or over, an Indian citizen living in India; we are a poor household; no one at home has a gas connection
The connection is free: the cylinder (14.2 kg or 5 kg, as you choose), regulator, Suraksha hose, consumer card, installation, the first cylinder of gas and a two-burner stove.
You pay the distributor nothing for these; only a state stamp fee, where there is one, is yours to pay.
Sources: 2, 11
- Do this nowIf: Yes: the applicant is a woman aged 18 or over, an Indian citizen living in India; we are a poor household; no one at home has a gas connection
On Ujjwala cylinders the central government pays a subsidy straight into your bank account.
The Cabinet's release of 8 August 2025 said ₹300 per 14.2 kg cylinder (in proportion for a 5 kg cylinder) on up to 9 cylinders a year, for 2025-26; that year ended on 31 March 2026. A Ministry of Petroleum release of 7 June 2026 said ₹300 a cylinder on the first four cylinders in a year.
Not confirmed
We could not open these two releases again to re-read them on 11 November 2026, and we found no Cabinet decision for 2026-27. Ask your distributor or the Ujjwala helpline 1800 266 6696 how much subsidy is paid now and on how many cylinders a year.
Sources: 12, 11, 14, 2
- Do this nowIf: In the same town or city
For a regular connection: show your SV to your present distributor and ask for the transfer code (e-CTA); it is valid for 3 months.
You do not return the cylinder and regulator: take them with you. If the same distributor serves the new home, just ask in writing for the address to be changed, with a KYC form and proof of the new address.
Not confirmed
This is HP Gas's rule. The Indane (iocl.com) and Bharatgas (bharatpetroleum.in) websites refused our requests; ask your distributor whether those companies do the same.
Sources: 17, 4
- Do this nowIf: In the same town or city
For a regular connection: take the SV and the code to the distributor for the new area.
They enrol you, endorse the SV and give it back; keep it safe.
Not confirmed
This is HP Gas's rule. The Indane (iocl.com) and Bharatgas (bharatpetroleum.in) websites refused our requests; ask your distributor whether those companies do the same.
Sources: 17
- Do this nowIf: In another town
For a regular connection: return the cylinder(s) and regulator to your present distributor.
They give you a Termination Voucher (TV) and refund the deposit shown on the SV. The TV is valid for one year. Do not hand in the consumer card (DGCC): you use it in the new town. If you wish, the distributor collects the equipment from your home (₹118 at HP Gas).
Not confirmed
This is HP Gas's rule. The Indane (iocl.com) and Bharatgas (bharatpetroleum.in) websites refused our requests; ask your distributor whether those companies do the same.
Sources: 17, 21
- Do this nowIf: In another town
For a regular connection: in the new town, give the TV to a distributor of the same company and pay the deposit shown on it.
Take the new SV and keep it safe.
Not confirmed
This is HP Gas's rule. The Indane (iocl.com) and Bharatgas (bharatpetroleum.in) websites refused our requests; ask your distributor whether those companies do the same.
Sources: 17
- Do this nowIf: We are moving house: move the connection
For an Ujjwala connection: give your distributor a request letter with proof of identity; it can be moved to another address, town or even state.
Ujjwala cylinders and stoves must not be sold or given to anyone.
Sources: 2
- Do this nowIf: The connection holder has died: put it in a family member's name
Give the distributor of the deceased's connection an application to change the name, with the death certificate, the legal heir certificate, NOCs from the other heirs, your KYC form, your proofs of identity and address, and the original SV.
If you cannot get a legal heir certificate, you may give a declaration on plain paper; if the SV is lost, give its declaration.
Not confirmed
This is HP Gas's rule. The Indane (iocl.com) and Bharatgas (bharatpetroleum.in) websites refused our requests; ask your distributor whether those companies do the same.
Sources: 17, 7, 8
- Do this nowIf: The connection holder has died: put it in a family member's name
You pay no new deposit: the deposit on the old SV stays.
The distributor makes a TV against the old SV and gives you a new SV in your name.
Not confirmed
This is HP Gas's rule. The Indane (iocl.com) and Bharatgas (bharatpetroleum.in) websites refused our requests; ask your distributor whether those companies do the same.
Sources: 17
- Do this nowIf: A new gas connection / The connection holder has died: put it in a family member's name / I have a connection: booking, subsidy, Aadhaar check
For any subsidy (central or state) to reach your bank account, your gas connection must be linked to a bank account or to Aadhaar (the PAHAL scheme).
For payment through Aadhaar, have your Aadhaar seeded to the account at the bank, and check on the NPCI website that your Aadhaar shows 'Enabled for DBT'.
Sources: 14, 2, 4, 17, 26, 22
- Do this nowIf: A new gas connection / I have a connection: booking, subsidy, Aadhaar check
Book a cylinder from your registered mobile.
Indane: IVRS 7718955555, missed call 8454955555, WhatsApp 7588888824. Bharatgas: IVRS 7715012345 or 7718012345, missed call 7710955555, WhatsApp 1800224344. HP Gas: IVRS 9666023456 (or 9493723456), missed call 9493602222, WhatsApp 9222201122. You can also book on the company's app, the UMANG app, at a Common Service Centre or at the distributor. A Ministry of Petroleum release of 10 September 2026 said there must be at least 25 days between two bookings.
Not confirmed
The Indane and Bharatgas numbers are from the Ujjwala portal; those companies' own websites did not open for us. The HP Gas IVRS numbers are for Andhra Pradesh and Telangana. The 25 days are from that release; we could not open it again to re-read it on 11 November 2026. Ask your distributor how soon after one booking you can make the next.
Sources: 1, 20, 17, 9, 15
- Do this nowIf: A new gas connection / I have a connection: booking, subsidy, Aadhaar check
When the cylinder comes, pay only the price on the cash memo.
Look at the seal and ask to see the weight: it should be the empty weight painted on the cylinder plus 14.2 kg; refuse it if it is more than 150 grams off. A delivery code (OTP) may come to your mobile for the delivery; ask your distributor how it is used.
Not confirmed
A Ministry of Petroleum release of 7 June 2026 said delivery code (OTP) checks cover about 90% of deliveries; we could not open it again to re-read it on 11 November 2026, and we found no official page on how the code works. The weight rule is HP Gas's.
Sources: 17, 12
- Do this nowIf: I have a connection: booking, subsidy, Aadhaar check
If your Aadhaar check (biometric e-KYC) is not done yet, do it from home with the company's mobile app and the 'Aadhaar FaceRD' app.
A central government release of 25 July 2024 said it can also be done at cylinder delivery or at the distributor's showroom; one of 26 December 2025 said it is free.
Open the official pageNot confirmed
The government told Parliament in July 2024 that no service had been stopped for those without e-KYC; we found nothing on whether that has changed since. We could not open these two releases again to re-read them on 11 November 2026; the Ujjwala portal's e-KYC page gives only the app. Ask your distributor where else the check can be done and whether it is free.
Sources: 6, 14, 13
- Do this nowIf: I have a connection: booking, subsidy, Aadhaar check
If you are unhappy with your distributor, you can move to another distributor of the same company on the company's website or app.
You can also pick another distributor of the same company in your area for each booking.
Sources: 9
- Do this nowIf: I have a connection: booking, subsidy, Aadhaar check
If you take a piped gas (PNG) connection: a Ministry of Petroleum release of 25 May 2026 said that within 30 days you apply to end the gas cylinder (LPG) connection, or take a transfer voucher to get it back later in an area without piped gas.
Not confirmed
We could not open that release again to re-read it on 11 November 2026, and we did not find the order's text. Two official pages we do hold say otherwise: HP Gas's FAQ says a home with piped gas may keep one LPG connection at the non-subsidised price, and the Ujjwala FAQ (Q31) says a piped gas holder may take only a non-subsidised LPG connection. Ask your gas distributor which applies to you.
Sources: 16, 17, 2
- Do this nowIf: Yes
Under Andhra Pradesh's 'Deepam-2' scheme, eligible families get three gas cylinders a year free.
You need: a gas connection in use in the state, an Aadhaar number and a rice card. The Civil Supplies Department picks the beneficiaries by matching rice card and gas records through Aadhaar and checking them against other departments' records. Several connections on one rice card are not eligible.
Not confirmed
We found no separate way to apply for Deepam-2 in the official papers; beneficiaries are picked from the department's records. We did not find the rules for the check against other departments' records (revenue, transport, municipal, electricity, government employee and income tax data). Ask your gas distributor or the village or ward secretariat whether your name is on the list.
Sources: 22, 23, 26, 27
- Do this nowIf: Yes
One free cylinder in each period: April–July, August–November, December–March.
Book as usual and pay the full price at delivery. The money comes back as the state subsidy to your Aadhaar-linked bank account; the order says it should be paid within 24 hours of delivery as far as possible.
Not confirmed
The 2024 order says you pay the full price first; the department's 2026 presentation shows booking 'with or without payment'. Ask the distributor whether you still pay first. We did not confirm how the central and state subsidies combine for an Ujjwala connection.
Sources: 22, 24, 26
- Do this nowIf: No
Deepam-2 is only for families with a rice card.
If your family qualifies, apply for a rice card first (see the 'Rice card' guide). You can still get a gas connection without one.
Not confirmed
HP Gas says some states require a ration card for a connection; we did not find whether Andhra Pradesh does.
Sources: 22, 27, 17
If something goes wrong
If it is rejectedIf a connection, transfer or name change is refused, ask for the reason.
If a connection, transfer or name change is refused, ask for the reason. Then complain to the company's Customer Service Cell or Regional Office, the LPG toll-free number 1800 2333 555, or online on the company's website or app. For the status of an Ujjwala application, call 1800 266 6696.
LPG toll-free helpline
Sources: 17, 2, 1
If it is lateIf the connection or cylinder does not come, ask the distributor first.
If the connection or cylinder does not come, ask the distributor first. If nothing happens, complain online to the company, to its Customer Service Cell or Regional Office, or on 1800 2333 555. HP Gas says it tries to reply to toll-free and website complaints within 14 days.
HP Gas complaints (other companies: their website or app) · Open the official page
Sources: 17, 18
If you are asked for more moneyPay only what is on the cash memo; HP Gas says deposits and service charges are displayed at the showroom.
Pay only what is on the cash memo; HP Gas says deposits and service charges are displayed at the showroom. HP Gas also says there is no compulsion to buy a stove or other items from the distributor. If you are asked for more, report it on 1800 2333 555 or in the company's online complaint.
LPG toll-free helpline
Sources: 17, 18
AlsoIf the company does not act, complain on the central government's grievance portal CPGRAMS (pgportal.gov.in).
If the company does not act, complain on the central government's grievance portal CPGRAMS (pgportal.gov.in). HP Gas says the Ministry of Petroleum forwards such complaints to the company. The normal time limit for dealing with a complaint is 30 days; you can follow it and get the reply on the same portal.
CPGRAMS (central government grievance portal) · Open the official page
Sources: 19
AlsoIf the subsidy does not reach your account: at your bank, check that your Aadhaar is seeded to the account and shows 'Enabled for DBT' with NPCI; if not, give the Aadhaar seeding form at the bank.
If the subsidy does not reach your account: at your bank, check that your Aadhaar is seeded to the account and shows 'Enabled for DBT' with NPCI; if not, give the Aadhaar seeding form at the bank. Then ask the distributor, or call 1800 2333 555 (for Ujjwala, 1800 266 6696).
Your bank branch
Sources: 2
AlsoIf the Deepam-2 money does not come or your name is not on the list, call the Civil Supplies toll-free number 1967 (or 1800 425 0082), or file a grievance on PGRS with your Aadhaar number: at the village or ward secretariat any day, at the Collectorate on Mondays, on pgrs.ap.gov.in or in the app.
If the Deepam-2 money does not come or your name is not on the list, call the Civil Supplies toll-free number 1967 (or 1800 425 0082), or file a grievance on PGRS with your Aadhaar number: at the village or ward secretariat any day, at the Collectorate on Mondays, on pgrs.ap.gov.in or in the app. The PGRS FAQ gives 1100 as the number to call for emergency issues. In each district a Deepam and Ujjwala committee chaired by the Collector oversees these schemes.
Civil Supplies consumer helpline (toll-free) · Open the official page
Sources: 28, 29, 25
Official websites for this work
- PGRS (Andhra Pradesh) Complain to the state government
- CPGRAMS Complain about central government offices
Related guides
The 29 official pages and papers this guide is written from
- Pradhan Mantri Ujjwala Yojana 2.0: home pageMinistry of Petroleum and Natural Gas, Government of India (PM Ujjwala Yojana portal, run by IOCL, BPCL and HPCL), Eligibility Criteria; Documents Required; PMUY Benefits; Offline Documents (KYC and declaration forms, including Telugu); Other Forms (unified transfer form, loss of SV/TV, PAHAL forms); Refill Booking (Indane, Bharat Gas, HP Gas: IVRS, missed call, WhatsApp, CSC, BBPS apps); Contact Us (1906 LPG Emergency Helpline; toll-free helpline linked to 1800-2333-5555 but labelled 14428; Ujjwala helpline linked to 1800-266-6696 but labelled 14438); connections released under the 25 lakh extension as on 23 Sep 2026 · read on 01-11-2026
- Frequently Asked Questions on Ujjwala SchemeMinistry of Petroleum and Natural Gas, Government of India (PM Ujjwala Yojana portal, run by IOCL, BPCL and HPCL), Q1-Q7 (who qualifies, benefits, applying online or at a distributor, free self-submission, Rs 20 at a CSC, documents), Q12-Q17 (adult woman only; biometric Aadhaar authentication at the distributor), Q24-Q25 (moving a PMUY connection: request letter with proof of identity), Q27 (pre-installation inspection), Q29 (no categories now), Q31 (PNG holders), Q33 (status: 1800 266 6696), Q34 (subsidy not received: Aadhaar seeding and NPCI mapping at the bank; helplines 1800 2333 555 and 1800 266 6696) · read on 01-11-2026
- PMUY: Click here to apply for New PMUY Connection (eligibility and documents)Ministry of Petroleum and Natural Gas, Government of India (PM Ujjwala Yojana portal, run by IOCL, BPCL and HPCL), Eligibility criteria (woman of 18 or over; no other LPG connection in the household; poor household by deprivation declaration); Documents required; apply to any distributor of her choice, at the distributor or online · read on 01-11-2026
- Ujjwala KYC Application, Version 5.0IOC / BPC / HPC (Pradhan Mantri Ujjwala Yojana form, on the PMUY portal), List of POA documents (POA01-POA25); applicant's declaration (f) Indian citizen residing in India, (g) not under 18, (h) no LPG or PNG connection in the household, (l) inform the distributor in writing of a change of address · read on 01-11-2026
- Deprivation Declaration for Poor Households (Supplementary KYC Document & Undertaking)IOCL / BPCL / HPCL (form on the PMUY portal), Deprivation checklist (exclusion criteria) 1-13: income over Rs 10,000 a month, professional or income tax, government employee, registered non-agricultural enterprise, KCC over Rs 50,000; land limits; house over 30 sq m carpet area; motorised 3/4-wheeler or fishing boat; mechanised farm equipment; existing LPG connection · read on 01-11-2026
- Self (Face-based) Biometric Aadhaar Authentication (e-KYC)Ministry of Petroleum and Natural Gas, Government of India (PM Ujjwala Yojana portal, run by IOCL, BPCL and HPCL), e-KYC with the oil company's mobile app and the Aadhaar FaceRD app · read on 01-11-2026
- Format for transfer of domestic LPG connection (Unified Form for transfer / Regularization)IOC / BPC / HPC (form on the PMUY portal), Types of transfer A-E (Type D: transfer to next of kin in case of death of subscriber); transferee's declaration (no other connection of IOC/BPC/HPC in the household; independent kitchen); distributor's verification of the premises (scanned form, read by OCR) · read on 01-11-2026
- Declaration format for loss of Subscription Voucher / Termination Voucher (on plain paper)IOCL / BPCL / HPCL (form on the PMUY portal), Paragraphs 1-7 (scanned form, read by OCR) · read on 01-11-2026
- Customer Centric Initiatives in LPGMinistry of Petroleum and Natural Gas, Government of India, Shift to a new distributor using the OMC website or app; any distributor of the same company for each refill; non-subsidised connection across the counter with Aadhaar and a self-declaration of address; secondary connections for those who moved for work or study; online booking and payment options · read on 01-11-2026
- Emergency Helpline No. 1906Ministry of Petroleum and Natural Gas, Government of India, 24x7 multilingual LPG emergency helpline for LPG leakage complaints, from 1.1.2016 · read on 01-11-2026
- Cabinet approves continuation of Targeted Subsidy for Pradhan Mantri Ujjwala Yojana Consumers for 2025-26 at Rs 12,000 crorePress Information Bureau, Government of India (Cabinet), Rs 300 per 14.2 kg cylinder for up to 9 refills a year in 2025-26 (pro-rated for 5 kg); deposit-free connection; first refill and stove free (08-08-2025) · read on 01-11-2026
- Indian households continue to pay among the lowest cooking gas prices in the worldPress Information Bureau, Government of India (Ministry of Petroleum and Natural Gas), Ujjwala households receive Rs 300 a cylinder on the first four refills each year (DBT to the bank account); OTP-based delivery verification raised to about 90 per cent (07-06-2026) · read on 01-11-2026
- Year End Review 2025: Ministry of Petroleum & Natural GasPress Information Bureau, Government of India (Ministry of Petroleum and Natural Gas), Ujjwala: 25 lakh additional connections for 2025-26; a single Deprivation Declaration replaced the earlier multi-point self-declaration; biometric Aadhaar authentication drive from November 2025 through mobile, free of cost (26-12-2025) · read on 01-11-2026
- Aadhar-based authentication of LPG customers enables better targeting of beneficiaries under PAHAL and Ujjwala SchemesPress Information Bureau, Government of India (Ministry of Petroleum and Natural Gas, Lok Sabha reply), PAHAL: cylinders sold at the non-subsidised price, subsidy paid to the bank account (Aadhaar or bank transfer compliant); biometric Aadhaar authentication through the OMC app, at cylinder delivery or at the distributor's showroom (25-07-2024) · read on 01-11-2026
- LPG Refill Booking Interval Revised to 25 Days for Urban and Rural LPG consumersPress Information Bureau, Government of India (Ministry of Petroleum and Natural Gas), Inter-refill booking gap of 25 days for all domestic LPG consumers, urban and rural, effective immediately (earlier 25 days urban, 45 days rural) (10-09-2026) · read on 01-11-2026
- Government notifies amendment to LPG control order to facilitate consumers opting for PNG connectionsPress Information Bureau, Government of India (Ministry of Petroleum and Natural Gas), LPG (Regulation of Supply and Distribution) Amendment Order, 2026: apply for termination within 30 days of a PNG connection, or obtain a transfer voucher for restoring LPG in a non-PNG area (25-05-2026) · read on 01-11-2026
- HP Gas FAQsHindustan Petroleum Corporation Ltd (HP Gas), How to get a New Connection (POI and POA lists, security deposit Rs 2,200 / Rs 1,150 and Rs 250, ISI hotplate and Suraksha hose, ration card in certain states, one connection per household); KYC; PNG; stove not compulsory from the distributor; loss of SV; transfer within the city (e-CTA, valid 3 months) and out of town (Termination Voucher, refund, valid one year, keep the DGCC); name change on death of the SV holder; cash memo; booking options; 1906; complaints (Customer Service Cell, Regional Office, 1800-2333-555, online); cylinder weight (+/- 150 g) · read on 01-11-2026
- Complaints and FeedbackHindustan Petroleum Corporation Ltd (HP Gas), HP Gas (LPG) complaints online (delivery, subsidy, overcharging); LPG Emergency Helpline 1906; Complaint Resolution Timeline (reply within fourteen days) · read on 01-11-2026
- Public Grievance RedressalHindustan Petroleum Corporation Ltd (HP Gas), Public Grievance Officers at LPG Regional Offices (Fridays 4-5 pm); CPGRAMS (pgportal.gov.in): grievances forwarded by MoPNG to HPCL, disposal normally within 30 days · read on 01-11-2026
- HP Gas Refill Booking Options (document linked from the HP Gas FAQs)Hindustan Petroleum Corporation Ltd (HP Gas), IVRS from the registered mobile: Andhra Pradesh & Telangana 96660 23456, alternative 94937 23456; WhatsApp 92222 01122; missed call 94936 02222 · read on 01-11-2026
- Revision in existing Service Charges recovered by the LPG Distributors from Consumers effective 1st September, 2019Hindustan Petroleum Corporation Ltd (HP Gas), B. 1 visit and administrative charges Rs 118 (not for online connections with digital payment or from the showroom); 2 installation and demonstration Rs 118; 3 DGCC Rs 59; 4 collection of equipment for a Termination Voucher Rs 118 (all with GST) (01-09-2019) · read on 01-11-2026
- G.O.Ms.No.12, 25.10.2024: Supplying of (3) free LPG cylinders per year to the eligible beneficiariesConsumer Affairs, Food & Civil Supplies (CS-I) Department, Government of Andhra Pradesh (Andhra Pradesh G.O.I.R.), Paragraph 2 (eligibility i-iv: active LPG connection in the State, Aadhaar number, rice card, validation with other departments' data); 3 (launch on 31.10.2024; beneficiary pays the full price and the state subsidy goes to the Aadhaar-linked bank account through DBTL; OMC to credit within 24 hours as far as possible; blocks April-July, August-November, December-March, one cylinder each). Scanned order, read by OCR (25-10-2024) · read on 01-11-2026
- G.O.Ms.No.13, 11.11.2024: Naming of State Government Scheme for supplying of three (3) free LPG cylinders per year to the eligible beneficiaries as DEEPAM-2Consumer Affairs, Food & Civil Supplies (CS-I) Department, Government of Andhra Pradesh (Andhra Pradesh G.O.I.R.), Order, paragraph 2 (the scheme named "DEEPAM-2") (11-11-2024) · read on 01-11-2026
- G.O.Rt.No.25, 01.05.2025: Guidelines for utilization of budget allocation under DEEPAM-2 Scheme for the F.Y. 2025-26Consumer Affairs, Food & Civil Supplies (CS-I) Department, Government of Andhra Pradesh (Andhra Pradesh G.O.I.R.), Order, paragraph 1 (three cylinders a year from 31.10.2024, one in each block period); paragraph 6 (funds through the Civil Supplies Corporation to the oil companies) (01-05-2025) · read on 01-11-2026
- G.O.Rt.No.58, 06.10.2025: For implementation of Deepam-2 and Pradhan Mantri Ujjwala Yojana (PMUY) Scheme - Constitution of District level Deepam & Ujjwala Committee (DDUC)Consumer Affairs, Food & Civil Supplies (CS.I) Department, Government of Andhra Pradesh (Andhra Pradesh G.O.I.R.), Paragraph 2 and table (committee chaired by the District Collector, with the oil companies' officers and the District Civil Supplies Officer; IOCL, BPCL and HPCL are public sector enterprises under MoPNG) (06-10-2025) · read on 01-11-2026
- Consumer Affairs Food & Civil Supplies Department (department presentation, 2026)Consumer Affairs, Food & Civil Supplies Department, Government of Andhra Pradesh (presentation for the Deputy Collectors' training, published on mcrhrdi.gov.in), Petroleum Products Wing: Deepam2 Scheme (three free cylinders a year; subsidy to the bank account after booking and delivery; blocks); Deepam-2 Beneficiary Selection Method (rice card data matched with LPG data by Aadhaar; validation with other departments; multiple connections on one rice card ineligible); DBT subsidy process flow; rounds 1-4 to March 2026 · read on 01-11-2026
- Civil Supplies (district page)West Godavari District Administration, Government of Andhra Pradesh, 3. Implementation of Deepam-2 Scheme (3 free refills to LPG consumers having rice cards; inaugurated 01.11.2024) · read on 01-11-2026
- Civil Supplies Department website: ContactsConsumer Affairs, Food & Civil Supplies Department, Government of Andhra Pradesh, Toll Free: Consumer Help Line Services 1967, 18004250082 · read on 01-11-2026
- PGRS: Frequently Asked QuestionsReal Time Governance Society, Government of Andhra Pradesh (Public Grievance Redressal System), Who can register and how (Grama/Ward Sachivalayam every day, Collectorate on Mondays, the portal, the app; 1100); status; re-opening twice · read on 01-11-2026