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New PAN card

You get a PAN (Permanent Account Number): a free e-PAN with Aadhaar, or a card through Protean or UTIITSL with Form 93.

About this guidePending verification

Published on 12-11-2026. Not every fact has been checked against its official source yet: confirm at the office.

Where:At the officeOnline

For whom: Anyone who has never had a PAN, for themselves or for a child under 18. If you already have a PAN and lost the card, see the "Lost documents" guide instead. Indian citizens living abroad (NRIs) apply on Form 93, and OCI cardholders and foreign citizens on Form 95: their steps are here too.

1Your situation

We show only what your answers need.

Which of these are you?
Who is the PAN for?
What do you need?
Which PAN agency will you apply through?

Why we ask: The form and fee are the same at both; only where the papers go changes.

Which PAN agency will you apply through?

Why we ask: The form and fee are the same at both; only where the papers go changes.

Your answers stay on this phone.

2Documents you need

Tick the ones you have. They are kept in this browser.

  • If you don't have it: → Updating your Aadhaar
    Details

    If you don't have it: To link a mobile number to Aadhaar, go to the nearest Aadhaar centre.

    Sources: 1, 2, 14

  • Details

    Any one of: birth certificate, matriculation certificate, matriculation marks sheet, driving licence, CGHS card

    Sources: 1

  • Details

    From DigiLocker, any one of: birth certificate, driving licence, matriculation certificate or marks sheet, marriage certificate, domicile certificate. A passport, voter ID, CGHS or ECHS card must be uploaded as a scanned copy.

    Sources: 11

  • Details

    Sources: 6, 8, 17

  • If you don't have it: → Birth certificate
    Details

    A copy of any one of: passport, driving licence, voter ID, birth certificate, matriculation certificate or marks sheet, marriage certificate, domicile certificate, pension payment order, a photo ID card from a government or public sector undertaking, CGHS or ECHS photo card, transgender identity card; or the original of an affidavit sworn before a Magistrate. Aadhaar does not count as proof of date of birth. For a child born on or after 1 October 2023, the birth certificate is required.

    Sources: 8, 17

  • Details

    Copies of documents on the Form 93 list: for example Aadhaar (for both identity and address), passport, driving licence, voter ID

    Sources: 8, 17, 16

  • Details
    What the photo must look like
    • Size: 35 × 45 mm (width × height)
    • Background: White
    • In colour
    • Two recent photos.
    • Paste them; do not staple or clip them to the form.
    • Sign (or put your left thumb impression) across the photo on the left, so that part of it is on the photo and part on the form.
    • Keep the photo on the right clean, with no mark; if the face cannot be seen clearly, the application may not be processed.
    • A thumb impression must be attested by a Magistrate, a Notary Public or a Gazetted Officer, with official seal and stamp.
    • How clear the photo on the card is depends on the photo you give.
    • In the online scan-and-upload modes the signature is a separate file too: by Protean's instructions 200 DPI, JPEG, at most 10 KB, 2 cm × 4.5 cm.
    • File for an online form: up to 20 KB, JPG/JPEG

    Not confirmed: The print size is from UTIITSL's new Form 93 instructions, "4.5 cm x 3.5 cm" (we read it as 4.5 high and 3.5 wide). Protean's older FAQ says "3.5 cm x 2.5 cm". Measure the photo box on the form, or ask the agency's call centre. The upload rules (200 DPI, colour, JPEG, at most 20 KB, 3.5 × 2.5 cm) are from Protean's page for the digital signature (DSC) mode; we found no official size in pixels. The limits the upload screen shows are the ones that count.

    Sources: 16, 9, 17, 6, 12

  • Details

    On the Form 93 list an Indian passport proves identity, address and date of birth. For a non-resident the passport number is compulsory on the form.

    Sources: 8, 7, 17, 18, 16

  • Details

    A copy of a bank account statement from the country where you live, or of your NRE account statement in India, not more than three months old.

    Sources: 8, 17

  • Details

    Not confirmed: The Form 93 pages ask for the Aadhaar "except for exempt category", but do not say who is exempt. If you have no Aadhaar, ask Protean (020-27218080) or UTIITSL (033-40802999) before you apply.

    Sources: 6, 7, 17, 13

  • Details

    A copy of any one: your passport; your OCI card; your PIO card; or a document with your national identity number or taxpayer identification number (TIN). That last one must be attested by Apostille (in Hague Convention countries), by the Indian embassy, high commission or consulate in your country, or by an authorised official of an overseas branch of a scheduled bank registered in India.

    Not confirmed: UTIITSL's Form 95 list names attestation by Apostille or by the Indian embassy, high commission or consulate only; attestation by an overseas bank branch is from Protean's list. If you apply through UTIITSL, ask first (033-40802999).

    Sources: 21, 25, 13

  • Details

    A copy of any one: passport; OCI card; PIO card; a birth certificate from an Indian registrar of births and deaths or an Indian consulate; or a foreign birth certificate or national identity document with the full date of birth, attested as for the proof of identity.

    Sources: 21, 25

  • Details

    A copy of any one: passport; OCI card; PIO card; a bank account statement from the country where you live; your NRE account statement in India; a certificate of residence in India or a residential permit from the State Police; the registration certificate of the Foreigners Registration Office (FRO/FRRO) showing your Indian address; or your visa together with an appointment letter or contract from an Indian company and your employer's original certificate of your Indian address. A national identity or TIN document attested as for the proof of identity also counts.

    Sources: 21, 25

  • Details
    What the photo must look like
    • Size: 25 × 35 mm (width × height)
    • In colour
    • Paste them; do not staple or clip them.
    • Sign, or put your left thumb impression, across the left photo: part on the photo, part on the paper.
    • Keep the right photo free of any mark; if the face cannot be seen clearly, the application may not be processed.
    • A thumb impression must be attested by a Magistrate, a Notary Public or a Gazetted Officer, under official seal and stamp.

    Not confirmed: Protean's Form 95 page gives the size as "3.5 cm x 2.5 cm"; we read it as 3.5 high and 2.5 wide, and it names no background colour. UTIITSL's Form 95 instructions say "4.5 cm x 3.5 cm" with a white background. Measure the photo boxes on the page printed by the agency you applied through.

    Sources: 19, 26, 23

    3Your steps

    · Do them in order. Tick each one when it is done.

    If something goes wrong
    1. Do this now

      If you can, first have your mobile number linked to your Aadhaar at the nearest Aadhaar centre.

      Then choose "For me (18 or older); my Aadhaar has a mobile number linked" in this guide and get the free e-PAN on the Income Tax portal. If that is not possible, apply through a PAN agency with the steps below.

      Where
      Aadhaar enrolment / update centre

      Sources: 2, 1

    2. Do this now

      On the Income Tax e-Filing portal, click "Instant e-PAN" and then "Get New e-PAN".

      Sign in to DigiLocker with an Aadhaar OTP and allow it to share your date-of-birth document (if you choose more than one, the first in alphabetical order is used). Then enter the Aadhaar OTP, fill in your father's name and submit. Note down the acknowledgement number you get.

      Where
      Online
      Fee
      Free · Free. No form, photo, signature or papers are needed.
      Open the official page

      Sources: 1, 2

    3. Do this now

      On the same "Instant e-PAN" page, open "Check Status / Download e-PAN" and enter your Aadhaar number and the OTP to see the status.

      Once the PAN is given, download the e-PAN. This digitally signed e-PAN is a valid PAN.

      Where
      Online
      Open the official page

      Sources: 1, 2, 11

    4. Do this now

      Protean (formerly NSDL e-Gov) and UTIITSL (a Government of India company) are the only two agencies the Income Tax Department has appointed for PAN applications, and the ones its portal names; the form and fee are the same at both (UTIITSL adds ₹5.90 for the e-Sign).

      The free Instant e-PAN is only on the Department's own portal, incometax.gov.in, and comes without a physical card. On a PAN agency's website, open the application for a new PAN: on Protean's (onlineservices.proteantech.in) it is "New PAN - Form No. 93 (Indian Citizen)"; on UTIITSL's (pan.utiitsl.com) it is "Apply for New PAN Card (Form No. 93 and Form No. 94)". Choose the Aadhaar-based e-KYC and e-Sign (paperless) mode, and ask for a physical card as well. Fill in the details and pay online. Your name, date of birth and address are taken as they are in Aadhaar, and the card carries your name as in Aadhaar.

      Where
      Online
      Fee
      ₹101 · Paperless online application, card sent within India, taxes included. Credit card, debit card or net banking only. UTIITSL charges ₹5.90 more for the Aadhaar e-Sign.
      Open the official page

      Sources: 4, 6, 11, 14, 15, 2, 13, 18

    5. Do this now

      Sign the application with the Aadhaar e-Sign (an OTP).

      After that you need not send the acknowledgement, documents or photos anywhere. Keep the number on the acknowledgement.

      Where
      Online
      Open the official page

      Sources: 6, 14

    6. Do this now

      In the Form 93 you fill in at the next step, give the child's details and the child's Aadhaar number.

      In Part E ("Representative Assessee"), fill in your own details as the parent or guardian: name, your PAN (or your Aadhaar number if you have no PAN), address, mobile and e-mail.

      Where
      You do this yourself
      Not confirmed

      No official source says whether the paperless (e-KYC / e-Sign) mode works for a child's PAN; Protean's digital signature (DSC) page only says the parent's signature is used. So this guide shows the mode where papers are sent. UTIITSL's instructions say the box on the last page may be signed by the applicant or the Representative Assessee; they do not say who signs across the child's photo. Ask the agency's call centre about both.

      Sources: 7, 16, 17, 11

    7. Do this now

      Protean (formerly NSDL e-Gov) and UTIITSL (a Government of India company) are the only two agencies the Income Tax Department has appointed for PAN applications, and the ones its portal names; the form and fee are the same at both.

      The free Instant e-PAN is only on the Department's own portal, incometax.gov.in. On Protean's website, choose "New PAN - Form No. 93 (Indian Citizen)" and the mode where you send the documents by post (physical mode). Fill in the form in English; the Aadhaar number is required. Choose a physical card or e-PAN only, and pay online.

      Where
      Online
      Fee
      ₹107 with a physical card, ₹72 for e-PAN only, taxes included. For e-PAN only, an e-mail address is required.
      Open the official page

      Sources: 4, 5, 6, 7, 18, 2, 13

    8. Do this now

      Protean (formerly NSDL e-Gov) and UTIITSL (a Government of India company) are the only two agencies the Income Tax Department has appointed for PAN applications, and the ones its portal names; the form and fee are the same at both.

      The free Instant e-PAN is only on the Department's own portal, incometax.gov.in. On UTIITSL's website (pan.utiitsl.com), open "Apply for New PAN Card (Form No. 93 and Form No. 94)" and choose "Physical Mode" on the first screen. Fill in the form in English; the Aadhaar number is required. Choose "Both physical PAN Card and e-PAN" or "e-PAN only", and pay online by net banking or an Indian debit or credit card.

      Where
      Online
      Fee
      ₹107 with a physical card, ₹72 for e-PAN only, taxes included. For e-PAN only, an e-mail address is required.
      Open the official page

      Sources: 14, 13, 15, 16, 17, 23, 2, 18

    9. Do this now

      After paying, print it: for Protean the acknowledgement, for UTIITSL the filled-in form with the payment confirmation.

      Paste the two photos on it and sign across the photo on the left. Sign in the box as well.

      Where
      You do this yourself

      Sources: 6, 16, 9, 23

    10. Do this now

      Put the signed acknowledgement, the Aadhaar copy and the other proofs in an envelope and post it to: INCOME TAX PAN SERVICES UNIT (Managed by Protean eGov Technologies Limited), 4th Floor, Sapphire Chambers, Baner Road, Baner, Pune - 411045.

      On the envelope write "APPLICATION FOR PAN -- " and the acknowledgement number (for example APPLICATION FOR PAN -- N-881010200000097). For an adult, the Aadhaar copy is the proof of identity and address. You may instead hand them in at a centre on Protean's list.

      Where
      Income Tax PAN Services Unit (Protean), Pune
      Time limit
      They must reach Protean within 15 days of the online application.
      Not confirmed

      Protean's FAQ pages still show an older address (Mantri Sterling, Model Colony, Pune - 411016); we give the one in the Form 93 guidelines. Check the address on your acknowledgement.

      Sources: 6, 8, 10, 5, 17

    11. Do this now

      Attach the Aadhaar copy and the proof of date of birth (and, for a child, the parent's proofs) to the signed form.

      Hand the set in at a UTIITSL PAN centre (on its "PAN Application Centers" page, choose TELANGANA and your district or pin code), or send it to one of UTIITSL's four regional offices; the southern region office is PAN PDC Incharge - Southern Region, UTI Infrastructure Technology And Services Limited, D-1, First Floor, Thiru-Vi-Ka Industrial Estate, Guindy, Chennai - 600032 (the other three addresses are on UTIITSL's PAN home page). UTIITSL's branch in Hyderabad: Surabhi Arcade, 1st Floor, 5-1-664, 665 and 669, Bank Street, Hyderabad - 500001 (040-24731627).

      Where
      A UTIITSL PAN centre, or UTIITSL's southern region office (Chennai)
      Open the official page
      Not confirmed

      UTIITSL's pages do not say within how many days the papers must arrive, or what to write on the envelope. Its branch list does not say that the Hyderabad branch takes PAN applications at the counter. Phone the branch or UTIITSL customer care (033-40802999) before you go.

      Sources: 14, 23, 13, 15, 28, 27, 17

    12. Do this now

      Three days after applying, check the status on Protean's "Status track" page with the 15-digit acknowledgement number.

      You can also call the IVR on 08069708080 or use WhatsApp on 8096078080. If you applied through UTIITSL, check on its "Track PAN Card" page (trackpan.utiitsl.com) with your application (acknowledgement / reference) number. The e-PAN comes by e-mail and the physical card to the address for communication you gave.

      Where
      Online
      Open the official page

      Sources: 9, 6, 13, 18, 24

    13. Do this now

      Three days after applying, check the status on Protean's "Status track" page with the 15-digit acknowledgement number.

      You can also call the IVR on 08069708080 or use WhatsApp on 8096078080. If you applied through UTIITSL, check on its "Track PAN Card" page (trackpan.utiitsl.com) with your application (acknowledgement / reference) number. The e-PAN comes by e-mail and the physical card to your address.

      Where
      Online
      Open the official page

      Sources: 9, 6, 13, 18, 24

    14. Do this now

      Protean (formerly NSDL e-Gov) and UTIITSL (a Government of India company) are the only two agencies the Income Tax Department has appointed for PAN applications, and the ones its portal names; the form and fee are the same at both.

      The free Instant e-PAN is only on the Department's own portal, incometax.gov.in. On Protean's online PAN page, choose "New PAN - Form No. 93 (Indian Citizen)": Indian citizens living abroad also apply on Form 93. Choose the mode in which you send the papers by post (physical mode). Fill the form in English. Under residence status, choose non-resident; for a non-resident the Indian passport number is compulsory. Give a mobile number with its country code, and an e-mail. Choose a card sent to an address abroad, a card sent to an address in India, or the e-PAN only, and pay.

      Where
      Online
      Fee
      In the mode where the papers are posted (taxes included): ₹1,017 for a card sent to an address abroad; ₹107 for a card sent to an address in India; ₹72 for the e-PAN only. If any of your addresses is abroad, pay by credit card, debit card, net banking, or a demand draft payable at Mumbai in favour of 'Protean – PAN'. Protean says payment from abroad works only for a select list of countries; people in other countries should contact Protean (020-27218080).
      Open the official page
      Not confirmed

      Protean's Form 93 instructions say that in Part E, for a non-resident Indian or a person 'resident but not ordinarily resident', details of a Representative Assessee with an address in India are compulsory. They do not say plainly whether this applies to an adult applying for himself or herself, or only where a representative is needed (as for a child). Ask Protean before you pay, and ask it too about applying without an Aadhaar. No official page we read says whether the free Instant e-PAN or the paperless Aadhaar e-KYC modes work for NRIs.

      Sources: 4, 5, 6, 7, 2, 13, 18

    15. Do this now

      Protean (formerly NSDL e-Gov) and UTIITSL (a Government of India company) are the only two agencies the Income Tax Department has appointed for PAN applications, and the ones its portal names; the form and fee are the same at both.

      The free Instant e-PAN is only on the Department's own portal, incometax.gov.in. On UTIITSL's website (pan.utiitsl.com), open "Apply for New PAN Card (Form No. 93 and Form No. 94)": Indian citizens living abroad also apply on Form 93. Choose "Physical Mode" on the first screen and, at "Whether you are from defence/NRI Category?", choose NRI. Fill in the form in English. The residence status must be chosen; for a non-resident the passport number is compulsory. Give your mobile number with its country code. Choose a card sent to an address abroad, a card sent to an address in India, or the e-PAN only, and pay.

      Where
      Online
      Fee
      Taxes included: ₹1,017 for a card sent to an address abroad; ₹107 for a card sent to an address in India; ₹72 for the e-PAN only. UTIITSL does not accept international cards: pay with an Indian debit or credit card or by net banking.
      Open the official page
      Not confirmed

      UTIITSL's Form 93 instructions say that in Part E, for a non-resident Indian or a person 'resident but not ordinarily resident', details of a Representative Assessee with an address in India are compulsory. They do not say plainly whether this applies to an adult applying for himself or herself, or only where a representative is needed (as for a child). Ask UTIITSL before you pay. UTIITSL's pages do not say how to pay without an Indian card or net banking, or how to apply for a child living abroad or without an Aadhaar; ask UTIITSL customer care (033-40802999).

      Sources: 14, 17, 16, 18, 15, 13, 23, 2

    16. Do this now

      After paying, print it: for Protean the acknowledgement, for UTIITSL the filled-in form with the payment confirmation.

      Paste two recent colour photos on it. Sign across the left photo (part on the photo, part on the paper) and in the signature box. Leave the right photo without any mark.

      Where
      You do this yourself

      Sources: 6, 23, 16

    17. Do this now

      Put the signed acknowledgement, a copy of your Indian passport, the proof of your address abroad and, if you have one, a copy of your Aadhaar in an envelope and send it to: INCOME TAX PAN SERVICES UNIT (Managed by Protean eGov Technologies Limited), 4th Floor, Sapphire Chambers, Baner Road, Baner, Pune - 411045.

      Add the demand draft if you paid by one. On the envelope write "APPLICATION FOR PAN -- N-" followed by the 15-digit acknowledgement number.

      Where
      Income Tax PAN Services Unit (Protean), Pune
      Time limit
      They must reach Protean within 15 days of the online application.

      Sources: 6, 8, 7

    18. Do this now

      Attach a copy of your Indian passport, the proof of your address abroad and, if you have one, a copy of your Aadhaar to the signed form, and hand in or send the set to the nearest of UTIITSL's four regional offices (Navi Mumbai, Kolkata, Chennai, New Delhi).

      Southern region: PAN PDC Incharge - Southern Region, UTI Infrastructure Technology And Services Limited, D-1, First Floor, Thiru-Vi-Ka Industrial Estate, Guindy, Chennai - 600032. The other three addresses are on UTIITSL's PAN home page.

      Where
      UTIITSL regional office (Chennai, Navi Mumbai, Kolkata or New Delhi)
      Open the official page
      Not confirmed

      UTIITSL's pages do not say within how many days the papers must arrive, or what to write on the envelope; ask UTIITSL customer care (033-40802999).

      Sources: 23, 13, 14, 17, 18

    19. Do this now

      Protean (formerly NSDL e-Gov) and UTIITSL (a Government of India company) are the only two agencies the Income Tax Department has appointed for PAN applications, and the ones its portal names; the form and fee are the same at both.

      The free Instant e-PAN is only on the Department's own portal, incometax.gov.in. On Protean's online PAN page, choose "New PAN - Form No. 95 (Foreign Citizen)": everyone who is not a citizen of India applies on Form 95, not Form 93. An OCI card is one of the proofs this form accepts. Applying through Aadhaar e-KYC is not open to foreign citizens. Fill the form in English: your country of citizenship and your taxpayer identification number (TIN) in the country where you live are compulsory (if you have no TIN, enter another citizenship or national identification number in the TIN field and send a self-attested copy of that document); the passport number and an Aadhaar number are optional. A mobile number with its country code and an e-mail are compulsory. For the AO code, give an International Taxation code; if you do not know it, Protean allows the default DLC-C-35-1. Choose a card or the e-PAN only, and pay.

      Where
      Online
      Fee
      In the mode where the papers are posted (taxes included): ₹1,017 for a card sent to an address abroad; ₹107 for a card sent to an address in India; ₹72 for the e-PAN only. If any of your addresses is abroad, pay by credit card, debit card, net banking, or a demand draft payable at Mumbai in favour of 'Protean – PAN'. Protean says payment from abroad works only for a select list of countries; people in other countries should contact Protean (020-27218080).
      Open the official page

      Sources: 4, 5, 19, 20, 21, 2, 13, 18

    20. Do this now

      Protean (formerly NSDL e-Gov) and UTIITSL (a Government of India company) are the only two agencies the Income Tax Department has appointed for PAN applications, and the ones its portal names; the form and fee are the same at both.

      The free Instant e-PAN is only on the Department's own portal, incometax.gov.in. On UTIITSL's website (pan.utiitsl.com), under "PAN Card for Foreign Citizen", open "Apply for New PAN Card (Form No. 95 and Form No. 96)" and choose the mode in which you print the form and send the papers (physical mode). Form 95 is for people who are not citizens of India; an OCI card is one of the proofs it accepts. Fill in the form in English: your country of citizenship and your taxpayer identification number (TIN) in the country where you live are compulsory (with no TIN, give another national identification number with a copy of that document); the passport number and an Aadhaar number are optional. A mobile number with its country code and an e-mail are compulsory. Get the AO code from an Income Tax office or from UTIITSL or Protean, and fill it in. Choose a card or the e-PAN only, and pay.

      Where
      Online
      Fee
      Taxes included: ₹1,017 for a card sent to an address abroad; ₹107 for a card sent to an address in India; ₹72 for the e-PAN only. UTIITSL does not accept international cards: pay with an Indian debit or credit card or by net banking.
      Open the official page
      Not confirmed

      UTIITSL's pages do not say how to pay without an Indian card or net banking; ask UTIITSL customer care (033-40802999).

      Sources: 22, 25, 26, 18, 15, 13, 23, 2

    21. Do this now

      After paying, print it: for Protean the acknowledgement, for UTIITSL the filled-in form with the payment confirmation.

      Paste two recent colour photos on it. Sign across the left photo (part on the photo, part on the paper) and in the signature box. Leave the right photo without any mark.

      Where
      You do this yourself

      Sources: 19, 23, 26

    22. Do this now

      Put the signed acknowledgement and copies of your proofs of identity, address and date of birth (and the demand draft, if you paid by one) in an envelope and send it to: INCOME TAX PAN SERVICES UNIT (Managed by Protean eGov Technologies Limited), 4th Floor, Sapphire Chambers, Baner Road, Baner, Pune - 411045.

      The name in the application must match the name on the proofs. If you gave another identification number in place of the TIN, put a self-attested copy of that document in too. On the envelope write "APPLICATION FOR PAN -- N-" followed by the 15-digit acknowledgement number. If you choose an office address as the address for letters, proof of the office address is compulsory too.

      Where
      Income Tax PAN Services Unit (Protean), Pune
      Time limit
      They must reach Protean within 15 days of the online application.

      Sources: 19, 21, 20

    23. Do this now

      Attach copies of your proofs of identity, address and date of birth to the signed form, and hand in or send the set to the nearest of UTIITSL's four regional offices (Navi Mumbai, Kolkata, Chennai, New Delhi).

      Southern region: PAN PDC Incharge - Southern Region, UTI Infrastructure Technology And Services Limited, D-1, First Floor, Thiru-Vi-Ka Industrial Estate, Guindy, Chennai - 600032. The other three addresses are on UTIITSL's PAN home page. If you give an office address for letters, proof of the office address is compulsory too.

      Where
      UTIITSL regional office (Chennai, Navi Mumbai, Kolkata or New Delhi)
      Open the official page
      Not confirmed

      UTIITSL's pages do not say within how many days the papers must arrive, or what to write on the envelope; ask UTIITSL customer care (033-40802999).

      Sources: 23, 13, 22, 25, 26

    24. Do this now

      Through Protean: after three days, check the status on its "Status track" page with the 15-digit acknowledgement number; there is also the IVR on 08069708080 and WhatsApp on 8096078080.

      If you applied through UTIITSL, check on its "Track PAN Card" page (trackpan.utiitsl.com) with your application (acknowledgement / reference) number. The e-PAN comes by e-mail and the card to the address for letters you chose.

      Where
      Online
      Open the official page

      Sources: 9, 6, 19, 24, 18, 13, 15

    If something goes wrong

    AlsoIf the Instant e-PAN status says "PAN allotment request has failed", apply through Protean or UTIITSL (the "I also want a physical PAN card by post" answer in this guide shows those steps).

    If the Instant e-PAN status says "PAN allotment request has failed", apply through Protean or UTIITSL (the "I also want a physical PAN card by post" answer in this guide shows those steps). Both agencies also give an e-PAN only, without a physical card, for ₹66 (taxes included) if you apply in a paperless mode; UTIITSL adds ₹5.90 for the Aadhaar e-Sign. If your Aadhaar has only the year of birth, or a wrong name, date of birth or gender, have Aadhaar corrected first (UIDAI: 1947). If it says your Aadhaar is already linked to a PAN, you already have a PAN; if that PAN is wrong, ask your Jurisdictional Assessing Officer to delink it.

    Income Tax e-Filing helpdesk (toll-free 1800 103 0025 or 1800 419 0025; Monday to Friday, 8 am to 8 pm)

    18001030025

    Sources: 2, 3, 6, 15, 14

    If it is rejectedAn incomplete or deficient application is treated as invalid; you must apply again with correct details and the required proofs.

    An incomplete or deficient application is treated as invalid; you must apply again with correct details and the required proofs. An application cannot be changed after it is submitted; once you have the PAN you can ask for a correction. UTIITSL says that if an e-KYC application is rejected because the Aadhaar details do not match, the payment is refunded by the end of the day. If you applied through UTIITSL, call UTIITSL customer care (033-40802999).

    Protean PAN call centre (020-27218080, every day, 7 am to 11 pm)

    02027218080

    Sources: 18, 14, 4, 6, 13

    If it is lateIf the status does not move for a long time, call the agency you applied through: Protean 020-27218080 (every day, 7 am to 11 pm), UTIITSL 033-40802999 (every day, 9 am to 8 pm; e-mail utiitsl.gsd@utiitsl.com).

    If the status does not move for a long time, call the agency you applied through: Protean 020-27218080 (every day, 7 am to 11 pm), UTIITSL 033-40802999 (every day, 9 am to 8 pm; e-mail utiitsl.gsd@utiitsl.com). Keep the acknowledgement number at hand.

    Protean PAN call centre

    02027218080

    Sources: 4, 6, 3, 13

    If you are asked for more moneyThese fees are set by the Income Tax Department: Instant e-PAN is free; through an agency it is ₹66 to ₹107 (as in the steps above), or ₹1,011 to ₹1,017 when the card is posted to an address abroad.

    These fees are set by the Income Tax Department: Instant e-PAN is free; through an agency it is ₹66 to ₹107 (as in the steps above), or ₹1,011 to ₹1,017 when the card is posted to an address abroad. The Department has appointed only two bodies, Protean and UTIITSL, to receive and process PAN applications; no one else is authorised. If anyone asks for more, do not pay; complain to the agency's call centre.

    UTIITSL PAN customer care (033-40802999)

    03340802999

    Sources: 13, 15, 6, 2, 19

    AlsoIf you already have a PAN (even if the card is lost), do not apply again: the law does not allow anyone to hold more than one PAN, and it can bring a penalty of up to ₹10,000.

    If you already have a PAN (even if the card is lost), do not apply again: the law does not allow anyone to hold more than one PAN, and it can bring a penalty of up to ₹10,000. For a lost or damaged card, ask for a reprint: see the "Lost documents" guide. If the details are wrong, ask for a correction.

    Protean: PAN correction / reprint · Open the official page

    Sources: 11, 13, 7, 4

    Official websites for this work

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    The 28 official pages and papers this guide is written from
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