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Filing a police complaint (FIR)

How to give a complaint at any police station or online, get the free copy of the FIR, and what to do if a station refuses.

About this guidePending verification

Published on 12-11-2026. Not every fact has been checked against its official source yet: confirm at the office.

Where:By phoneAt the officeOnline

For whom: Anyone in Andhra Pradesh who wants to tell the police about a crime: victims, their families, or witnesses.

In an emergency, call at once

112Emergency helpline (police), toll free181Women Helpline1930Cyber fraud helpline (money lost to an online or phone fraud)

1Your situation

We show only what your answers need.

What do you want to report?
How will you give the complaint?

Your answers stay on this phone.

2Documents you need

Tick the ones you have. They are kept in this browser.

  • Details

    The file you upload at "Upload Petition Copy" in the form. It is required.

    If you don't have it: Write what happened in your own words, and have a copy of it ready to upload.

    Not confirmed: The pages we read do not say which file types or sizes the portal accepts.

    Sources: 4

  • Details

    The form asks for the type of identity proof, its number and its date of issue. You choose the type from the portal's list.

    Not confirmed: Which cards are in that list shows only after login; we could not see it.

    Sources: 4

    3Your steps

    · Do them in order. Tick each one when it is done.

    If something goes wrong
    1. Do this now

      If anyone is in danger right now, call 112 first (toll free).

      After telling the police by phone, go to the police station in person so that the complaint is registered.

      Where
      By phone

      Sources: 3, 4

    2. Do this now

      Call 1930 at once.

      Then file a complaint at cybercrime.gov.in, and go to the nearest cyber crime police station.

      Where
      By phone

      Sources: 7

    3. Do this now

      The AP Police portal says to go to the police station of the area where it happened.

      But the law lets you give information about a cognizable offence (one for which the police may arrest without a warrant) at any police station, even if it happened in another station's area.

      Where
      A police station (any)

      Sources: 4, 1

    4. Do this now

      Tell the officer in charge what happened, orally or in writing.

      If you tell it orally, the officer must write it down and read it back to you. Check that it is right, then sign it.

      Where
      Police station

      Sources: 1

    5. Do this now

      When the woman herself gives information about a sexual offence or an acid attack against her, a woman police officer or another woman officer must record it.

      Where
      Police station

      Sources: 1, 2

    6. Do this now

      If the person has a temporary or permanent mental or physical disability, the police must record the information at their home or a place they choose, with an interpreter or a special educator present.

      The recording is videographed. The police officer must also get the person's statement recorded by a Magistrate as soon as possible.

      Where
      You do this yourself

      Sources: 1

    7. Do this now

      In a rape case, the victim's statement must be taken at her home or a place she chooses, as far as possible by a woman police officer, with her parents, guardian, a near relative or a local social worker present.

      It may also be recorded by audio-video means, including a mobile phone.

      Where
      You do this yourself

      Sources: 1

    8. Do this now

      Log in to the AP Police citizen services portal with your mobile number and the OTP sent to it.

      The first time, "Register" with your contact and address details.

      Where
      AP Police citizen services portal
      Open the official page

      Sources: 4

    9. Do this now

      Open "Submit A Complaint".

      Choose the district or commissionerate and the police station. Write the subject, the place of the incident and brief facts. Upload a copy of your written complaint.

      Where
      AP Police: Submit a Complaint
      Open the official page

      Sources: 4

    10. Do this now

      Fill in your details, address and identity proof.

      If you know who the complaint is against, give their details too. Check everything, then press "Submit Complaint".

      Where
      AP Police: Submit a Complaint
      Open the official page

      Sources: 4

    11. Do this now

      Write down the Petition ID shown on the screen.

      A confirmation with the reference number comes to your mobile within 30 minutes. Later you can see its status under "Search Petition" with the Petition ID and your name.

      Where
      AP Police: Search Petition
      Open the official page

      Sources: 4, 6

    12. Do this now

      The law says information given by electronic communication is taken on record when you sign it within 3 days.

      Where
      The police station your complaint went to
      Time limit
      Sign within 3 days.
      Not confirmed

      The state pages we read do not say where or how to sign an online complaint. Ask at the police station your complaint went to.

      Sources: 1

    13. Do this now

      Ask for a copy of the recorded information (the FIR).

      It must be given at once, free of cost, to the informant or the victim.

      Where
      Police station
      Fee
      Free · Free

      Sources: 1, 4

    14. Do this now

      Once the FIR is registered, log in to the portal and open "View FIR".

      Choose the district and police station and enter the FIR number to see its details. You can also download the FIR.

      Where
      AP Police: View FIR
      Open the official page

      Sources: 5

    15. Do this now

      For offences punishable with 3 years or more but less than 7 years, the officer in charge may, with the permission of an officer of at least Deputy Superintendent of Police rank, first hold a preliminary enquiry within 14 days to see whether there is a case.

      Where
      You do this yourself
      Time limit
      The preliminary enquiry within 14 days.

      Sources: 1

    16. Do this now

      Within 90 days, the police must tell the informant or the victim how the investigation is progressing.

      They may do it by any means, including electronic communication. If the officer in charge finds no sufficient ground to investigate, the officer must tell the informant at once.

      Where
      You do this yourself
      Time limit
      Within 90 days.

      Sources: 1

    17. Do this now

      For free legal help, contact your District Legal Services Authority (DLSA), or call the toll-free number 15100.

      Where
      District Legal Services Authority
      Fee
      Legal services are free for the weaker sections of society.

      Sources: 8

    If something goes wrong

    If it is rejectedIf the officer in charge refuses to record your information, write down its substance and send it by post to the Superintendent of Police concerned.

    If the officer in charge refuses to record your information, write down its substance and send it by post to the Superintendent of Police concerned. If satisfied that it shows a cognizable offence, the SP investigates the case or has an officer under them investigate it.

    Office of the district Superintendent of Police, by post

    Sources: 1

    AlsoIf the SP also does not act, you can apply to the Magistrate, with an affidavit.

    If the SP also does not act, you can apply to the Magistrate, with an affidavit. After any inquiry the Magistrate thinks necessary, and after hearing the police officer, the Magistrate may order an investigation. For free legal help with the application, ask the District Legal Services Authority.

    The Magistrate's court; for free legal aid, the District Legal Services Authority

    15100

    Sources: 1, 8

    AlsoIf the police say the offence is non-cognizable (one for which they cannot arrest without a warrant), they enter its substance in a book and refer you to the Magistrate.

    If the police say the offence is non-cognizable (one for which they cannot arrest without a warrant), they enter its substance in a book and refer you to the Magistrate. They cannot investigate it without the Magistrate's order. Where a case has two or more offences and at least one is cognizable, the whole case is treated as a cognizable case.

    The Magistrate's court

    Sources: 1

    If it is lateIf you hear nothing about the investigation within 90 days, check the status under "View FIR" on the portal, or go to the police station with your FIR number and ask.

    If you hear nothing about the investigation within 90 days, check the status under "View FIR" on the portal, or go to the police station with your FIR number and ask.

    AP Police: View FIR; or the police station where the FIR was registered · Open the official page

    Sources: 1, 5

    Find the office in your district →

    Related guides

    Report a mistake on this page
    The 8 official pages and papers this guide is written from
    1. The Bharatiya Nagarik Suraksha Sanhita, 2023 (No. 46 of 2023)Ministry of Law and Justice (Legislative Department), Government of India (Gazette of India, Extraordinary, Part II, Section 1, No. 54), Sections 2(1)(g) and (o) (cognizable and non-cognizable offence); 173(1) with its provisos, 173(2), (3) and (4); 174(1), (2) and (4); 175(3); 176(1), first proviso (b) and second proviso; 176(2); 193(3)(ii) (25-12-2023) · read on 31-10-2026
    2. The Bharatiya Nyaya Sanhita, 2023 (No. 45 of 2023)Ministry of Law and Justice (Legislative Department), Government of India (Gazette of India, Extraordinary, Part II, Section 1, No. 53), Sections 64-79 (sexual offences; criminal force and assault against woman) and 124 (acid attack), the offences named in BNSS section 173(1), first and second provisos (25-12-2023) · read on 31-10-2026
    3. Andhra Pradesh State Police Services: citizen portal home page and menusAndhra Pradesh Police (Government of Andhra Pradesh), citizen services portal, Header "Emergency Helpline 112"; Shakthi SOS note "Call 112 (Toll Free)", "Women Helpline 181"; menu Citizen Services: "Submit A Complaint", "Search Petition", "View FIR" (text served from the portal's files /i18n/en.json and /i18n/te.json, keys header.emergencyHelpline, home.sos.helpline112, home.sos.helpline181, nav.citizen.*) · read on 31-10-2026
    4. Lodge Complaint / FIR; Submit a ComplaintAndhra Pradesh Police (Government of Andhra Pradesh), citizen services portal, "What is an FIR?" (free copy), "How to Lodge an FIR" (police station of the place of occurrence; phone information followed up in person), "Important Definitions"; the form's steps and fields, "Upload Petition Copy", the message after submitting (Petition ID; confirmation with reference number by SMS within 30 minutes); the page needs a login with mobile number and OTP, first time "Register" (keys refLodge.*, lodge.*, login.* in /i18n/en.json and /i18n/te.json; route guard in /main-3CHJCDCL.js) · read on 31-10-2026
    5. View FIRAndhra Pradesh Police (Government of Andhra Pradesh), citizen services portal, "Search FIR status by district, police station, and FIR number"; "Download FIR"; needs a login (keys firSearch.* in /i18n/en.json and /i18n/te.json) · read on 31-10-2026
    6. Search PetitionAndhra Pradesh Police (Government of Andhra Pradesh), citizen services portal, "Search petition status by petition ID and petitioner name"; needs a login (keys petitionSearch.* in /i18n/en.json and /i18n/te.json) · read on 31-10-2026
    7. Online Fraud (ఆన్‌లైన్ మోసాలు)Andhra Pradesh Police (Government of Andhra Pradesh), citizen services portal, "What To Do If You Are a Victim": call 1930 within the golden hour; file a complaint at cybercrime.gov.in; visit the nearest cyber crime police station (keys citizenFraud.onlineFraud.sections.victim.b1-b3) · read on 31-10-2026
    8. Andhra Pradesh State Legal Services Authority: home pageAndhra Pradesh State Legal Services Authority, "About APSLSA" (free legal aid to the marginalised and weaker sections; 13 District Legal Services Authorities); menu "NALSA Helpline Number 15100" · read on 31-10-2026