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Filing a police complaint (FIR)

How to give a complaint at any police station or online, get the free copy of the FIR, and what to do if a station refuses.

About this guidePending verification

Published on 12-11-2026. Not every fact has been checked against its official source yet: confirm at the office.

Where:By phoneAt the officeOnline

For whom: Anyone in Telangana who wants to tell the police about a crime: victims, their families, or witnesses.

In an emergency, call at once

112Police, ambulance and fire emergency (Dial 112). If you cannot speak, you can send an SMS to 112.100Police181Women Helpline1930Cyber fraud helpline (money lost to an online or phone fraud)

1Your situation

We show only what your answers need.

What do you want to report?
How will you give the complaint?

Your answers stay on this phone.

2Documents you need

Tick the ones you have. They are kept in this browser.

      3Your steps

      · Do them in order. Tick each one when it is done.

      If something goes wrong
      1. Do this now

        If anyone is in danger right now, call 112 first.

        If it is not safe to speak, write what is happening and where you are in one SMS and send it to 112.

        Where
        By phone

        Sources: 3

      2. Do this now

        Call the Cyber Crime Helpline 1930, or report it on the National Cyber Crime Reporting Portal.

        Where
        By phone

        Sources: 6

      3. Do this now

        You can go to any police station.

        Even if the crime happened in another station's area, you can give information about a cognizable offence (one for which the police may arrest without a warrant) at that station.

        Where
        Any police station

        Sources: 1

      4. Do this now

        Tell the officer in charge what happened, orally or in writing.

        If you tell it orally, the officer must write it down and read it back to you. Check that it is right, then sign it.

        Where
        Police station

        Sources: 1

      5. Do this now

        When the woman herself gives information about a sexual offence or an acid attack against her, a woman police officer or another woman officer must record it.

        Where
        Police station

        Sources: 1, 2

      6. Do this now

        If the person has a temporary or permanent mental or physical disability, the police must record the information at their home or a place they choose, with an interpreter or a special educator present.

        The recording is videographed. The police officer must also get the person's statement recorded by a Magistrate as soon as possible.

        Where
        You do this yourself

        Sources: 1

      7. Do this now

        In a rape case, the victim's statement must be taken at her home or a place she chooses, as far as possible by a woman police officer, with her parents, guardian, a near relative or a local social worker present.

        It may also be recorded by audio-video means, including a mobile phone.

        Where
        You do this yourself

        Sources: 1

      8. Do this now

        On the Telangana State Portal's "State Services" page, open the Police Department's "Online Complaint Registration" service.

        It takes you to the citizen login of the Telangana Police website (tspolice.gov.in). Register your complaint there.

        Where
        Telangana State Portal: State Services
        Open the official page
        Not confirmed

        The Telangana Police website (tspolice.gov.in) did not open while we wrote this, so we could not see what the form asks, whether the complaint is registered as an FIR, or how to see its status. Ask at your police station.

        Sources: 5

      9. Do this now

        The law says information given by electronic communication is taken on record when you sign it within 3 days.

        Where
        The police station your complaint went to
        Time limit
        Sign within 3 days.
        Not confirmed

        The state pages we read do not say where or how to sign an online complaint. Ask at the police station your complaint went to.

        Sources: 1

      10. Do this now

        Ask for a copy of the recorded information (the FIR).

        It must be given at once, free of cost, to the informant or the victim.

        Where
        Police station
        Fee
        Free · Free

        Sources: 1

      11. Do this now

        If you did not get the copy, see the Police Department's "Request for FIR copy" service on the State Portal's "State Services" page.

        Where
        Telangana State Portal: State Services
        Open the official page
        Not confirmed

        This service leads to the Telangana Police website, which did not open for us. Ask at your police station how to request it.

        Sources: 5

      12. Do this now

        For offences punishable with 3 years or more but less than 7 years, the officer in charge may, with the permission of an officer of at least Deputy Superintendent of Police rank, first hold a preliminary enquiry within 14 days to see whether there is a case.

        Where
        You do this yourself
        Time limit
        The preliminary enquiry within 14 days.

        Sources: 1

      13. Do this now

        Within 90 days, the police must tell the informant or the victim how the investigation is progressing.

        They may do it by any means, including electronic communication. If the officer in charge finds no sufficient ground to investigate, the officer must tell the informant at once.

        Where
        You do this yourself
        Time limit
        Within 90 days.

        Sources: 1

      14. Do this now

        For free legal help, contact your District Legal Services Authority (DLSA), or call the toll-free number 15100.

        Where
        District Legal Services Authority
        Fee
        Legal services are free for the weaker sections of society.

        Sources: 7

      If something goes wrong

      If it is rejectedIf the officer in charge refuses to record your information, write down its substance and send it by post to the Superintendent of Police concerned.

      If the officer in charge refuses to record your information, write down its substance and send it by post to the Superintendent of Police concerned. If satisfied that it shows a cognizable offence, the SP investigates the case or has an officer under them investigate it.

      Office of the district Superintendent of Police, by post

      Sources: 1

      AlsoIf the SP also does not act, you can apply to the Magistrate, with an affidavit.

      If the SP also does not act, you can apply to the Magistrate, with an affidavit. After any inquiry the Magistrate thinks necessary, and after hearing the police officer, the Magistrate may order an investigation. For free legal help with the application, ask the District Legal Services Authority.

      The Magistrate's court; for free legal aid, the District Legal Services Authority

      15100

      Sources: 1, 7

      AlsoIf the police say the offence is non-cognizable (one for which they cannot arrest without a warrant), they enter its substance in a book and refer you to the Magistrate.

      If the police say the offence is non-cognizable (one for which they cannot arrest without a warrant), they enter its substance in a book and refer you to the Magistrate. They cannot investigate it without the Magistrate's order. Where a case has two or more offences and at least one is cognizable, the whole case is treated as a cognizable case.

      The Magistrate's court

      Sources: 1

      If it is lateIf you hear nothing about the investigation within 90 days, go to the police station with your FIR number and ask.

      If you hear nothing about the investigation within 90 days, go to the police station with your FIR number and ask.

      The police station where the FIR was registered

      Sources: 1

      Find the office in your district →

      Related guides

      Report a mistake on this page
      The 7 official pages and papers this guide is written from
      1. The Bharatiya Nagarik Suraksha Sanhita, 2023 (No. 46 of 2023)Ministry of Law and Justice (Legislative Department), Government of India (Gazette of India, Extraordinary, Part II, Section 1, No. 54), Sections 2(1)(g) and (o) (cognizable and non-cognizable offence); 173(1) with its provisos, 173(2), (3) and (4); 174(1), (2) and (4); 175(3); 176(1), first proviso (b) and second proviso; 176(2); 193(3)(ii) (25-12-2023) · read on 31-10-2026
      2. The Bharatiya Nyaya Sanhita, 2023 (No. 45 of 2023)Ministry of Law and Justice (Legislative Department), Government of India (Gazette of India, Extraordinary, Part II, Section 1, No. 53), Sections 64-79 (sexual offences; criminal force and assault against woman) and 124 (acid attack), the offences named in BNSS section 173(1), first and second provisos (25-12-2023) · read on 31-10-2026
      3. Telangana Police Dial 112: Emergency ResponseTelangana Police, Page description (24x7 police, medical and fire emergency help); "How to Reach Us": "Dial 112 from any mobile or landline, anywhere in Telangana", "SMS to 112" (when you cannot speak, or speaking aloud is unsafe: type your emergency and location in one message); "Dial 100 and Dial 112 now operate as one integrated service" (page text served from the site's script /assets/index-CcocZEf4.js) · read on 31-10-2026
      4. Emergency ContactsGovernment of Telangana, Emergency numbers table: Police 100, Women Helpline 181 · read on 31-10-2026
      5. State ServicesGovernment of Telangana (Telangana State Portal), Police Department rows: "Online Complaint Registration" and "Missing Person Registration" (both linked to the citizen login of the Telangana Police website, tspolice.gov.in), "Request for FIR copy" (linked to its home page) · read on 31-10-2026
      6. TGCSB - Telangana Cyber Security BureauTelangana Cyber Security Bureau (Telangana Police), Header "Help Line: 1930"; the Director General of Police's message: report cyber fraud through the Cyber Crime Helpline 1930 or the National Cyber Crime Reporting Portal (NCRP) · read on 31-10-2026
      7. IntroductionTelangana State Legal Services Authority, Introduction (free legal services to the weaker sections of society); menu "NALSA Helpline Number 15100"; footer "TOLL FREE NO: 15100" · read on 31-10-2026