SahayamAfter a road accidentతె
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After a road accident

Who to call at once, the free treatment, the police case, and how to ask for compensation.

About this guidePending verification

Published on 12-11-2026. Not every fact has been checked against its official source yet: confirm at the office.

Where:By phoneAt the office

For whom: People hurt in a road accident in Andhra Pradesh, their families, and anyone helping at the scene.

In an emergency, call at once

112Emergency helpline (police)108Ambulance1073Road accident helpline (in the AP Police list of helplines)

1Your situation

We show only what your answers need.

Who are you?
Is the vehicle that caused the accident known?

Your answers stay on this phone.

2Documents you need

Tick the ones you have. They are kept in this browser.

  • Details

    It asks for the details of the injured or dead person, the place, date and time of the accident, the police station where it was registered, the hospital or doctor who treated them, and the applicant's Aadhaar number. If there was cashless treatment, attach a copy of the hospital's bill.

    If you don't have it: The form is part of the scheme's Gazette notification. Ask for it at the Revenue Divisional Officer's (RDO) office.

    Sources: 10, 11

  • Details

    A promise to pay this amount back if you later get other compensation for the same accident.

    If you don't have it: In the same Gazette notification as Form I.

    Sources: 10, 8

  • If you don't have it: → Opening a bank account (Jan Dhan / zero-balance account)
    Details

    The injured person's account, or the account of the legal representative of the person who died.

    Sources: 10

    3Your steps

    · Do them in order. Tick each one when it is done.

    If something goes wrong
    1. Do this now

      Call 108 for an ambulance, or call 112.

      Where
      By phone

      Sources: 2, 1, 5

    2. Do this now

      The doctor on duty at any hospital must attend to the injured person at once and treat them.

      The Act says this must not wait for procedural formalities.

      Where
      The hospital

      Sources: 7

    3. Do this now

      Every Dr.

      NTR Vaidya Seva network hospital, private or government, must treat road accident victims at once and register every case under the PM RAHAT scheme. The Trust has told hospitals this is mandatory under section 162 of the Motor Vehicles Act.

      Where
      Dr. NTR Vaidya Seva network hospital

      Sources: 4

    4. Do this now

      The law protects anyone who, in good faith and without expecting a reward, helps an accident victim or takes them to hospital (a Good Samaritan).

      You are not liable to any civil or criminal action for harm to the victim while you were helping.

      Where
      You do this yourself

      Sources: 8

    5. Do this now

      The Act lets the central government make rules on how a Good Samaritan is questioned and on disclosing their personal details.

      If the police ask for your details, ask what those rules say.

      Where
      You do this yourself
      Not confirmed

      We could not read these rules: on 1 November 2026 the Press Information Bureau's site refused our requests. Whether you must give your name or be a witness is in those rules; ask at the police station or the District Legal Services Authority (15100).

      Sources: 8, 13

    6. Do this now

      A central government scheme gives an award to anyone who saves the life of a victim by getting them to hospital within the golden hour (the first hour after the accident).

      The hospital or police station should give you an acknowledgement on its letter pad with your name, mobile number and address, the place, date and time, and how you helped, send a copy to the district committee and give a copy to you. A committee under the District Collector approves the names each month, and the Transport Commissioner pays the award straight into your bank account.

      Where
      The hospital or the police station
      Not confirmed

      This order is from 2021 and gives no amount. Ask at the Deputy Transport Commissioner's (DTC) office in the district what the award is now and how long it takes.

      Sources: 12

    7. Do this now

      Under the PM RAHAT scheme, each victim gets cashless treatment up to ₹1.5 lakh, for up to 7 days from the day of the accident.

      It applies on every kind of road.

      Where
      Dr. NTR Vaidya Seva network hospital
      Fee
      Free · Free up to ₹1.5 lakh, for up to 7 days.
      Time limit
      7 days from the day of the accident.
      Not confirmed

      These details are from the Trust's 2026 circular to hospitals; we did not read the scheme's own rules (S.O. 2015(E), 2025). Ask the Vaidyamithra at the hospital whether treatment beyond ₹1.5 lakh or 7 days goes on with a Vaidya Seva card.

      Sources: 4, 6

    8. Do this now

      Tell the Vaidyamithra or the hospital staff that this is a road accident and ask them to register it under PM RAHAT.

      The hospital itself must ask for the prior approval (preauthorisation) for the treatment.

      Where
      Dr. NTR Vaidya Seva network hospital

      Sources: 4

    9. Do this now

      Make sure the accident is recorded at the police station of the area where it happened.

      If you reported it by phone, go to the station in person afterwards. Write down that police station's name and address; the compensation application asks for them.

      Where
      Police station of the area where the accident happened

      Sources: 3, 10

    10. Do this now

      During the investigation, the police must prepare an accident information report and send it to the Claims Tribunal within three months, to help settle the claim.

      The Tribunal treats that report as an application for compensation.

      Where
      You do this yourself
      Time limit
      The police must send it within three months.

      Sources: 8, 7, 9

    11. Do this now

      You can also apply for compensation yourself to the Motor Accident Claims Tribunal (MACT).

      Apply to the Tribunal for the area where the accident happened, where you live or carry on business, or where the other side lives. Apply as soon as you can: the Act says to apply within six months of the accident. Cases on this limit are pending in the Supreme Court; on 4 November 2025 it told tribunals and High Courts not to dismiss claims as late under it while those cases are pending, and on 17 February 2026 it said this continues until further orders. If six months have already passed, get help from the District Legal Services Authority (DLSA, 15100) before you apply.

      Where
      Motor Accident Claims Tribunal
      Time limit
      Within six months of the accident by the Act; see the Supreme Court's order in this step.
      Not confirmed

      The official pages we read do not say where your district's Claims Tribunal sits. Ask the District Legal Services Authority in the district court complex. The official records we could read do not say whether the Supreme Court has since decided these cases (the latest we read is its office report of 17 April 2026); ask the District Legal Services Authority.

      Sources: 7, 8, 9, 14, 15, 13, 16

    12. Do this now

      The injured person can apply.

      If the injured person dies later, the right to claim passes to their legal representatives.

      Where
      You do this yourself

      Sources: 7, 8, 9

    13. Do this now

      All or any of the legal representatives of the person who died can apply.

      The application is for the benefit of all of them; those who do not join are named in it as respondents.

      Where
      You do this yourself

      Sources: 7

    14. Do this now

      The owner of the vehicle or its insurer must pay a fixed ₹5 lakh for a death, or ₹2.5 lakh for grievous hurt.

      For this amount you do not have to prove that the driver or owner was at fault. Compensation already paid under another law for the same accident is taken out of this sum.

      Where
      You do this yourself

      Sources: 8, 9

    15. Do this now

      The insurance company names an officer to settle the claim.

      Within 30 days that officer may offer you a settlement before the Tribunal. If you accept, the insurer must pay within 30 days of the Tribunal recording it. If you refuse, the Tribunal hears the claim and decides. If you accept the fixed sum (₹5 lakh / ₹2.5 lakh) this way, your claim petition before the Tribunal lapses.

      Where
      Motor Accident Claims Tribunal
      Time limit
      30 days for the offer; 30 days for payment once you accept.

      Sources: 8, 9

    16. Do this now

      For hit-and-run compensation, fill in Form I.

      Hand it, with the Form IV undertaking and a copy of the bank passbook (and a copy of the hospital's bill if there was cashless treatment), to the Claims Enquiry Officer of the area where the accident happened. In Andhra Pradesh that officer is the Sub Divisional Officer (Revenue Divisional Officer, RDO) of the area.

      Where
      Claims Enquiry Officer: the Sub Divisional Officer's (RDO) office
      Not confirmed

      The 2024 order says "Sub Divisional Officer"; we take this to be the RDO. Ask at the RDO or Tahsildar office where to hand in the application.

      Sources: 10, 11

    17. Do this now

      The fixed compensation for a hit-and-run accident is ₹2 lakh for a death and ₹50,000 for grievous hurt.

      The hospital's claim for cashless treatment is taken out of it; if that claim is more than this sum, nothing is paid.

      Where
      You do this yourself

      Sources: 8, 9, 10

    18. Do this now

      The Claims Enquiry Officer gets the police's first accident report and the post-mortem report, and holds an enquiry.

      Within one month of receiving your application, they must send a report to the District Collector (Claims Settlement Commissioner).

      Where
      You do this yourself
      Time limit
      A report within one month of the application.

      Sources: 10, 11

    19. Do this now

      The Collector should sanction the compensation within 15 days of receiving the report.

      The money must then reach your bank account within 15 days of the sanction order (another 30 days is allowed, with reasons written to the Collector).

      Where
      You do this yourself
      Time limit
      15 days to sanction; another 15 days to pay.

      Sources: 10

    20. Do this now

      If you need legal help with a compensation claim, go to the District Legal Services Authority (DLSA) in your district court complex.

      Toll-free number: 15100.

      Where
      District Legal Services Authority (district court complex)
      Fee
      Legal aid is free for the weaker sections of society.

      Sources: 13

    If something goes wrong

    If it is rejectedIf a network hospital refuses treatment or asks you to pay, tell the Vaidyamithra there, then call the Dr.

    If a network hospital refuses treatment or asks you to pay, tell the Vaidyamithra there, then call the Dr. NTR Vaidya Seva Trust on 104 to complain. The Trust has said hospitals that do not follow its instructions face action.

    Dr. NTR Vaidya Seva: information and complaints (104) · Open the official page

    Sources: 5, 4

    If it is rejectedIf the Claims Enquiry Officer does not accept your hit-and-run application, they must give you a written order with the reasons.

    If the Claims Enquiry Officer does not accept your hit-and-run application, they must give you a written order with the reasons. Take that order to the District Legal Services Authority for free legal help.

    District Legal Services Authority (district court complex)

    15100

    Sources: 10, 13

    If it is lateIf the money does not come within 15 days of the sanction order (or another 30 days, with reasons in writing), ask at the office of the District Collector (Claims Settlement Commissioner).

    If the money does not come within 15 days of the sanction order (or another 30 days, with reasons in writing), ask at the office of the District Collector (Claims Settlement Commissioner). A district committee under the Collector watches over the scheme in the district; the District Transport Officer is its convenor.

    District Collector (Claims Settlement Commissioner)

    Sources: 10, 11

    Official websites for this work

    All official websites →
    Find the office in your district →

    Related guides

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    The 16 official pages and papers this guide is written from
    1. Andhra Pradesh State Police Services: citizen portal home pageAndhra Pradesh Police (Government of Andhra Pradesh), citizen services portal, Page header "Emergency Helpline 112" (te "అత్యవసర హెల్ప్‌లైన్ 112"; text served from the portal's files /i18n/en.json and /i18n/te.json, key header.emergencyHelpline) · read on 01-11-2026
    2. Shakthi Helplines (శక్తి హెల్ప్‌లైన్లు)Andhra Pradesh Police, Women and Child Safety Wing (the same portal, women and child safety site), Helpline list: "Police 112", "Ambulance 108", "Road Accident 1073" (in the portal's script main-3CHJCDCL.js; labels in /i18n/en.json and /i18n/te.json, keys womenSafety.helplines.Police, .Ambulance, .RoadAccident) · read on 01-11-2026
    3. Lodge Complaint / FIRAndhra Pradesh Police (Government of Andhra Pradesh), citizen services portal, "How to Lodge an FIR": approach the police station with jurisdiction over the place of occurrence; information given by phone is followed up in person (keys refLodge.section2.* in /i18n/en.json and /i18n/te.json) · read on 01-11-2026
    4. Circular No. Dr. NTR VST/P&C/6231/2026-2, 06-04-2026: extending cashless treatment to victims of road accidents caused by the use of motor vehicles on any category of road under AB PM-JAY (PM RAHAT)Dr. NTR Vaidya Seva Trust, Government of Andhra Pradesh, Paragraphs 1 (PM RAHAT, section 162, launched 13 February 2026), 2 (up to Rs. 1.5 lakh per victim, at most seven days from the date of the accident), 4 to 7 (logins of all network hospitals activated; all road accident cases to be registered; immediate treatment and preauthorisation mandatory; disciplinary action) (06-04-2026) · read on 01-11-2026
    5. My EntitlementsDr. NTR Vaidya Seva Trust, Government of Andhra Pradesh, Help numbers (104 for information and complaints; "Call 108 toll free number to get emergency ambulance services") · read on 01-11-2026
    6. S.O. 952(E): Cashless Treatment of Road Accident Victims (Amendment) Scheme, 2026 (renames the 2025 scheme PM-RAHAT)Ministry of Road Transport and Highways, Government of India (Gazette of India, Extraordinary, Part II, Section 3(ii), No. 908), Paragraphs 1-2 and the note on S.O. 2015(E) of 5 May 2025 (19-02-2026) · read on 01-11-2026
    7. The Motor Vehicles Act, 1988 (59 of 1988), text before the 2019 amendmentMinistry of Law and Justice, Government of India (India Code), Sections 134(a)-(b) and 166(1) with its proviso, (2) and (4) (14-10-1988) · read on 30-10-2026
    8. The Motor Vehicles (Amendment) Act, 2019 (No. 32 of 2019)Ministry of Law and Justice (Legislative Department), Government of India (Gazette of India, Extraordinary, Part II, Section 1), Section 45 (new s. 134A); section 51 (new Chapter XI: ss. 145(d), 149, 159, 161, 162(2), 163, 164(1)-(3)); section 53 (s. 166: second proviso to (1), new (3), (4) as amended, new (5)) (09-08-2019) · read on 01-11-2026
    9. S.O. 859(E): sections 50 to 57 and 93 of the Motor Vehicles (Amendment) Act, 2019 in force from 1 April 2022Ministry of Road Transport and Highways, Government of India (Gazette of India, Extraordinary) (25-02-2022) · read on 01-11-2026
    10. G.S.R. 163(E): Compensation to Victims of Hit and Run Motor Accidents Scheme, 2022Ministry of Road Transport and Highways, Government of India (Gazette of India, Extraordinary, Part II, Section 3(i)), Paragraphs 2(e)-(f), 13, 20-23; Forms I and IV (25-02-2022) · read on 01-11-2026
    11. G.O.Rt.No.93, 23.02.2024: Constitution of District Level Committees for payment of compensation to victims of Hit and Run Motor Accident Scheme, 2022Transport, Roads & Buildings (TRP.I) Department, Government of Andhra Pradesh (A.P. Government Orders Issue Register), Order, paragraph 1 and its table: the District Collector (Claims Settlement Commissioner), chairperson; the Sub Divisional Officer (Claims Enquiry Officer) of the jurisdiction; the District Transport Officer, member-convenor (scanned order, read by OCR) (23-02-2024) · read on 01-11-2026
    12. G.O.Ms.No.53, 27.10.2021: Road Safety Cell – MoRTH – Scheme for grant of Awards to the Good Samaritan – Constitution of State Level Monitoring Committee and District Appraisal CommitteeTransport, Roads and Buildings (TRP-I) Department, Government of Andhra Pradesh (A.P. Government Orders Issue Register), Paragraph 1 (the MoRTH scheme: saving the life of a victim of a fatal accident within the golden hour); paragraph 3, items 2 (District Appraisal Committee under the District Collector; monthly approval; payment by the Transport Commissioner into the bank account) and 4 (acknowledgement by the hospital or police station on its letter pad, with a copy to the Good Samaritan) (scanned order, read by OCR) (27-10-2021) · read on 01-11-2026
    13. Andhra Pradesh State Legal Services Authority: home pageAndhra Pradesh State Legal Services Authority, "About APSLSA" (free legal aid to the marginalised and weaker sections; District Legal Services Authorities); header link "NALSA Helpline Number 15100" · read on 01-11-2026
    14. Office report in S.L.P.(C) Nos. 8412-8413 of 2023, ICICI Lombard General Insurance Co. Ltd. v. Ayiti Navaneetha & Ors., dated 15.12.2025, for the listing of 16.12.2025Supreme Court of India (Registry), The order of 04.11.2025 as quoted: paragraph 2 (many petitions across the country on the same issue), paragraph 5 (while these petitions are pending, tribunals and High Courts shall not dismiss claim petitions as barred by limitation under section 166(3) of the Motor Vehicles Act, 1988) (15-12-2025) · read on 01-11-2026
    15. Office report in S.L.P.(C) Nos. 8412-8413 of 2023, ICICI Lombard General Insurance Co. Ltd. v. Ayiti Navaneetha & Ors., dated 23.02.2026, for the listing of 24.02.2026Supreme Court of India (Registry), The order of 17.02.2026 as quoted, paragraph 1: the interim arrangements and orders of 04.11.2025 continue until further orders (23-02-2026) · read on 01-11-2026
    16. Office report in S.L.P.(C) Nos. 8412-8413 of 2023, ICICI Lombard General Insurance Co. Ltd. v. Ayiti Navaneetha & Ors., dated 17.04.2026, for the listing of 20.04.2026Supreme Court of India (Registry), The order of 19.03.2026 as quoted (written arguments by 12.04.2026; re-list on 20.04.2026); the latest office report found for this case (dates to 01.11.2026 tried) (17-04-2026) · read on 01-11-2026