SahayamComplaints about garbage, street lights, roads, drains and waterతె
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Complaints about garbage, street lights, roads, drains and water

You learn how to complain to your town or gram panchayat about garbage not lifted, street lights out, potholes, blocked drains, drinking water problems or stray dogs, and where to go if nothing is done.

About this guidePending verification

Published on 12-11-2026. Not every fact has been checked against its official source yet: confirm at the office.

Where:By phoneOnlineAt the village or ward secretariat

For whom: Anyone in Andhra Pradesh who wants to report such a problem in their street, ward or village.

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      3Your steps

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      If something goes wrong
      1. Do this now

        Call GVMC's toll-free number, 1800-4250-0009, between 6 am and 8 pm.

        Press 1 for complaints and, after the beep, say what the problem is and where, and your name, address and phone number. You are given a complaint number, and an SMS with the name and phone number of the officer concerned.

        Where
        GVMC call centre (toll-free)
        Not confirmed

        The hours and options are from the grievances page of GVMC's website, whose footer says 2018, so they may have changed. The number itself is also on the current home page.

        Sources: 7, 6

      2. Do this now

        On GVMC's website choose "Complaints Registration".

        Log in (register first if it is your first time), choose the kind of problem (drinking water supply, street lights not burning, desilting of drains, removal of garbage, and others) and lodge the complaint. Each complaint gets a reference number, with which you can follow it under "View Status", send reminders and give feedback once it is dealt with.

        Where
        Online
        Open the official page
        Not confirmed

        We did not see the pages after login. GVMC's grievances page names a "Smart Vizag App", but its current home page offers the "One City One Vizag" and "Pura Mithra" apps instead; we did not open them. We found no GVMC page giving its time limits for complaints.

        Sources: 6, 8

      3. Do this now

        Go to your ward secretariat (now the "Swarna Wardu Office") and say what the problem is and where.

        These complaints go first to the secretaries there: the Sanitation & Environment Secretary for garbage, sweeping, silt in drains, stagnant water and stray dogs; the Amenities Secretary for roads, street lights, drinking water, blocked drains and the UGD (underground drainage). Have the complaint registered and take its number.

        Where
        Ward secretariat (Swarna Wardu Office)
        Not confirmed

        The CDMA table shows that complaints go first to these secretaries; it has a row for municipal corporations, and GVMC's website also offers the Puramithra app. Still, we have not confirmed that this table applies to GVMC's secretariats, or where the secretariat registers the complaint. Ask there.

        Sources: 5, 9, 10, 6

      4. Do this now

        Or, any Monday from 11 am to 1 pm, go to the grievance session (PGRS) held at GVMC's office and give your complaint there.

        Where
        GVMC office (Monday PGRS)
        Not confirmed

        This time is from GVMC's grievances page (its footer says 2018). Ask GVMC whether it is still the same, and in which building.

        Sources: 7, 12

      5. Do this now

        Install the "Puramithra" mobile app from the link on the CDMA website and register your complaint in it.

        You can follow the complaint in the app. It is the Municipal Administration Department's app for complaints in towns.

        Where
        Online
        Open the official page
        Not confirmed

        We found no official page on how a complaint is made in the app or what it asks for; we did not open the app.

        Sources: 1, 2, 3

      6. Do this now

        On the CDMA website, under "Grievances", choose "File New Grievance".

        In "Citizen Login" give your mobile number, enter the 4-digit OTP sent to it, and lodge the complaint. Later, check its status under "Track Grievance Status".

        Where
        Online
        Open the official page
        Not confirmed

        We did not see the pages after login.

        Sources: 1, 4

      7. Do this now

        Go to your ward secretariat (now the "Swarna Wardu Office") and say what the problem is and where.

        These complaints go first to the secretaries there: the Sanitation & Environment Secretary for garbage, sweeping, silt in drains, stagnant water and stray dogs; the Amenities Secretary for roads, street lights, drinking water, blocked drains and the UGD (underground drainage). Have the complaint registered and take its number.

        Where
        Ward secretariat (Swarna Wardu Office)
        Not confirmed

        The CDMA table shows that complaints go first to these secretaries. But we found no official page saying that the secretariat registers your complaint in Puramithra for you; ask there.

        Sources: 5, 9, 10

      8. Do this now

        Keep the complaint number and follow its status.

        CDMA has set the number of days within which each kind of complaint is to be dealt with (see below).

        Where
        Online
        Time limit
        By CDMA's Grievance SLAs: 1 day for removal of garbage, overflowing bins, improper sweeping, a clogged drain or UGD manhole, repairs to an open drain and stagnant water; 3 days for street lights not burning, drinking water supply, contaminated water, a leaking pipe, UGD overflow, desilting of drains, the door-to-door garbage collector not coming, and dog menace; 30 days for filling potholes.
        Open the official page
        Not confirmed

        These times are from the table on the CDMA website, which does not say which order sets them; we did not see such an order. We have not confirmed that the same times apply to a complaint given at the secretariat.

        Sources: 5, 3

      9. Do this now

        Go to the village secretariat (it is the gram panchayat office, now called the "Swarna Gramam Office") and tell the Panchayat Secretary what the problem is and where.

        Following up complaints at the panchayat level is the secretariat staff's job. All of them are to be in the office every Monday.

        Where
        Village secretariat (Swarna Gramam Office), Panchayat Secretary
        Not confirmed

        We found no official page giving an online complaint channel or a time limit in gram panchayats (the Swarna Panchayat portal did not open on 1 November 2026). Ask the Secretary when the work will be done.

        Sources: 9, 10

      If something goes wrong

      If it is lateCDMA's table lists the officers a complaint goes up to: the Sanitary Inspector for garbage, sanitation, desilting of drains and stagnant water; the Assistant Engineer for roads, lights, water, and blocked or broken drains; in bigger towns more senior officers after them; last the Municipal Commissioner.

      CDMA's table lists the officers a complaint goes up to: the Sanitary Inspector for garbage, sanitation, desilting of drains and stagnant water; the Assistant Engineer for roads, lights, water, and blocked or broken drains; in bigger towns more senior officers after them; last the Municipal Commissioner. If it is still not done, complain on PGRS: on the PGRS website or app with your Aadhaar, at the ward secretariat, or at the Collector's office any Monday. Give your old complaint number. You get a Grievance No by SMS. PGRS says you can call 1100 for emergency issues.

      PGRS (Public Grievance Redressal System) · Open the official page

      Sources: 5, 3, 11, 12

      If it is lateIf nothing is done, complain on PGRS: on the PGRS website or app with your Aadhaar, at the ward secretariat, or at the Collector's office any Monday.

      If nothing is done, complain on PGRS: on the PGRS website or app with your Aadhaar, at the ward secretariat, or at the Collector's office any Monday. Give your old complaint number. You get a Grievance No by SMS. PGRS says you can call 1100 for emergency issues.

      PGRS (Public Grievance Redressal System) · Open the official page

      Sources: 11, 12

      If it is lateIf nothing is done, complain on PGRS: on the PGRS website or app with your Aadhaar, at the village secretariat, or at the Collector's office any Monday.

      If nothing is done, complain on PGRS: on the PGRS website or app with your Aadhaar, at the village secretariat, or at the Collector's office any Monday. Give your old complaint number. You get a Grievance No by SMS. PGRS says you can call 1100 for emergency issues.

      PGRS (Public Grievance Redressal System) · Open the official page

      Sources: 11, 12

      If it is rejectedIf the complaint is closed without the work being done, tell the more senior officer for that work (the last is the Municipal Commissioner).

      If the complaint is closed without the work being done, tell the more senior officer for that work (the last is the Municipal Commissioner). On PGRS, if you are not satisfied with the answer you can re-open the grievance twice: the first time it goes to a district-level officer, the second time to the head of the department (HoD). Your feedback is asked within 24 hours of the answer, and a district Audit Officer looks again at grievances marked dissatisfied.

      PGRS (Public Grievance Redressal System) · Open the official page

      Sources: 5, 12

      If it is rejectedIf the complaint is closed without the work being done, send a reminder with the reference number and give your feedback.

      If the complaint is closed without the work being done, send a reminder with the reference number and give your feedback. On PGRS, if you are not satisfied with the answer you can re-open the grievance twice: the first time it goes to a district-level officer, the second time to the head of the department (HoD). Your feedback is asked within 24 hours of the answer, and a district Audit Officer looks again at grievances marked dissatisfied.

      PGRS (Public Grievance Redressal System) · Open the official page

      Sources: 8, 12

      If it is rejectedIf the complaint is closed without the work being done: on PGRS, if you are not satisfied with the answer you can re-open the grievance twice: the first time it goes to a district-level officer, the second time to the head of the department (HoD).

      If the complaint is closed without the work being done: on PGRS, if you are not satisfied with the answer you can re-open the grievance twice: the first time it goes to a district-level officer, the second time to the head of the department (HoD). Your feedback is asked within 24 hours of the answer, and a district Audit Officer looks again at grievances marked dissatisfied.

      PGRS (Public Grievance Redressal System) · Open the official page

      Sources: 12

      AlsoIf the gram panchayat does nothing, tell the Mandal Swarna Gramam Officer (MSGO), who helps the Mandal Parishad Development Officer (MPDO) see that the secretariats work.

      If the gram panchayat does nothing, tell the Mandal Swarna Gramam Officer (MSGO), who helps the Mandal Parishad Development Officer (MPDO) see that the secretariats work. Complaints about a secretariat or its staff are enquired into by the District Swarna Gramam & Swarna Wardu Officer, who reports to the Collector. Then complain on PGRS.

      Mandal Swarna Gramam Officer / MPDO

      Sources: 10, 12

      If you are asked for more moneyNone of the official pages we read mentions a fee for making a complaint.

      None of the official pages we read mentions a fee for making a complaint. If anyone asks for a bribe, call the ACB toll-free on 1064, or write to complaints-acb@ap.gov.in. PGRS too sends bribe complaints to the ACB helpline.

      Anti-Corruption Bureau (ACB)

      Sources: 13, 12

      Official websites for this work

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      Related guides

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      The 13 official pages and papers this guide is written from
      1. CDMA website, home page: Municipal ServicesCommissioner and Director of Municipal Administration (C&DMA), MA&UD Department, Government of Andhra Pradesh, Municipal Services: Grievances tab ("File New Grievance", "Track Grievance Status", both opening the Citizen Login; "Show Grievance SLAs"); "Download Puramithra App"; Key Initiatives: Puramithra · read on 01-11-2026
      2. Online PaymentsCommissioner and Director of Municipal Administration (C&DMA), MA&UD Department, Government of Andhra Pradesh, "Register Grievances": download the Puramithra App to register and track grievances (iOS, Android) · read on 01-11-2026
      3. Puramithra InitiativeCommissioner and Director of Municipal Administration (C&DMA), MA&UD Department, Government of Andhra Pradesh, Overview (the MA&UD Department's app for grievance redressal); Grievance Management (real-time tracking, SLA-based resolution monitoring); Smart Notifications (status updates, SLA breach notifications) · read on 01-11-2026
      4. Citizen LoginCommissioner and Director of Municipal Administration (C&DMA), MA&UD Department, Government of Andhra Pradesh, Mobile Number, Generate OTP (4-digit verification code) · read on 01-11-2026
      5. Grievance SLAs (the page's table, served from apcmms.ap.gov.in)Commissioner and Director of Municipal Administration (C&DMA), MA&UD Department, Government of Andhra Pradesh, SLA days by category and sub-category (Engineering, Street Lighting, Water Supply, Public Health & Sanitation); escalation by ULB grade (routed to the Amenities Secretary or the Sanitation & Environment Secretary; then the Assistant Engineer, Deputy Executive Engineer, Executive Engineer, Superintending Engineer, or the Sanitary Inspector, Sanitary Supervisor, Health Officer; last the Municipal Commissioner) · read on 01-11-2026
      6. GVMC website, home pageGreater Visakhapatnam Municipal Corporation (GVMC), Government of Andhra Pradesh, Header: Toll Free Number 180042500009; Login / Register; Complaints Registration (Issues Related to Drinking Water Supply, Non Burning of Street Lights, Desilting of Drain, Removal of garbage, More); View Status; App Download (One City One Vizag, Pura Mithra, Swatchh Bharat; the Pura Mithra link is the app the CDMA site offers) · read on 01-11-2026
      7. Grievances: Modes of Registering Grievances by the Citizens (page footer: © GVMC 2018)Greater Visakhapatnam Municipal Corporation (GVMC), Government of Andhra Pradesh, Modes (PGRS every Monday 11:00 AM to 01:00 PM at the premises of GVMC; call centre IVRS 6:00 AM to 8:00 PM on 1800-4250-0009; online system; Smart Vizag App); IVRS option 1 (complaint recorded, complaint number, SMS with the concerned official's details, SMS on redressal) · read on 01-11-2026
      8. Grievance Redressal SystemGreater Visakhapatnam Municipal Corporation (GVMC), Government of Andhra Pradesh, Web and mobile registration; unique reference number to track, send reminders and give feedback after disposal; forwarded to the concerned officer · read on 01-11-2026
      9. Village Secretariat & Ward Secretariat System (GSWS)Anakapalli District Administration, Government of Andhra Pradesh, Ward Secretariat concept (about 10 ward secretaries under the Municipal Commissioner); Common job chart of the village secretariat functionaries (the gram panchayat office termed "Village Secretariat"; the Panchayat Secretary as its secretary/convener; follow-up of PGRS and other grievances at GP level; every Monday a headquarters day) · read on 01-11-2026
      10. G.O.Ms.No.1, 09.02.2026: Prescribing roles and responsibilities of District Swarna Gramam & Swarna Wardu Officers and Mandal / Urban officersDepartment of Swarna Gramam and Swarna Wardu, Government of Andhra Pradesh (A.P. Government Orders Issue Register), Paragraph 2 (Village/Ward Secretariats renamed Swarna Gramam and Swarna Wardu Offices, Ordinance No. 2 of 2026); 4.I.A(j) (District officer's enquiry into complaints about the offices and their functionaries, reports to the District Collector); 4.I.B(b) (redressal of grievances); 4.II(a), (c) (Mandal Swarna Gramam Officers assist the MPDOs; services within the SLAs) (09-02-2026) · read on 01-11-2026
      11. PGRS – Public Grievance Redressal System, home pagePublic Grievance Redressal System (PGRS), Government of Andhra Pradesh, About PGRS (universal grievance redressal helpline to the Chief Minister's Office; individual or household-level grievances); Check grievance status; Citizen Login (Aadhaar or VID with OTP); grievance statistics from 15-06-2024 · read on 01-11-2026
      12. PGRS: FAQ'sPublic Grievance Redressal System (PGRS), Government of Andhra Pradesh, Platforms (call centre, website, Collectorate on Monday, GSWS desk, app); who can register and how (Aadhaar; 1100 for emergency issues); Grievance No by SMS and status; re-opening twice (district level, then HoD); SLA 24 hours to 90 days; grievances not taken up (including community grievances); feedback and Audit Officer; corruption and bribe (ACB helpline) · read on 01-11-2026
      13. MeeSeva Official Portal, home pageElectronic Services Delivery (MeeSeva), Government of Andhra Pradesh, Notice "Asking Bribe? – Call ACB 1064 or send a mail to complaints-acb@ap.gov.in" · read on 01-11-2026