SahayamComplaints about roads, drains, street lights and garbageతె
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Complaints about roads, drains, street lights and garbage

You learn whom to tell, and how, about potholes, drains, street lights that are out, garbage not lifted or stray dogs, and where to go if nothing is done.

About this guidePending verification

Published on 12-11-2026. Not every fact has been checked against its official source yet: confirm at the office.

Where:OnlineBy phoneAt the office

For whom: Anyone in Telangana who wants to report such a problem in their street, colony or village.

1Your situation

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Where is the problem?
How will you complain to GHMC?

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2Documents you need

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      3Your steps

      · Do them in order. Tick each one when it is done.

      If something goes wrong
      1. Do this now

        Install the "My CURE" mobile app from the link on GHMC's website and register your complaint in it.

        Where
        Online
        Open the official page
        Not confirmed

        GHMC's website links to this app, but no official page we read says that complaints are taken in it, or how one is made. If you do not find a complaint option in the app, use GHMC's website or the helpline.

        Sources: 1

      2. Do this now

        Open GHMC's grievance site (IGS), enter your mobile number and the OTP sent to it, and lodge the complaint.

        Where
        Online
        Open the official page

        Sources: 5, 1

      3. Do this now

        Call the GHMC helpline, 040-21111111, and say what the problem is and where.

        Where
        GHMC helpline (call centre)
        Not confirmed

        The 2013 charter also gives 155304 for some mobile networks; the current contacts page gives only 21111111.

        Sources: 3, 4

      4. Do this now

        Give a written complaint at the Citizen Service Centre of your circle office and get a receipt.

        Offices work from 10.30 am to 5 pm.

        Where
        Your GHMC circle office (Citizen Service Centre)
        Not confirmed

        These details are from GHMC's charter of May 2013, which GHMC's website still links.

        Sources: 4

      5. Do this now

        Keep the reference number sent by SMS when the complaint is registered.

        Check its status on GHMC's "Grievance Status" page with that number or your mobile number.

        Where
        Online
        Time limit
        By the GHMC charter, 48 hours for: sweeping not done, garbage not lifted, removing dead animals, catching rabid dogs, street lights not glowing (other than high masts), removing stagnant water, and clearing chokes or blockages. 3 working days to replace a catch pit cover. 10 working days for other animal menace. 15 working days for filling potholes.
        Open the official page
        Not confirmed

        These times are from GHMC's charter of May 2013 and may have changed. The charter says the SMS number comes for phone and website complaints; it does not mention the app.

        Sources: 6, 4

      6. Do this now

        Give a written complaint at your corporation's nearest office and get a receipt.

        Where
        Nearest office of the Cyberabad or Malkajgiri Municipal Corporation
        Not confirmed

        These two corporations were separated from GHMC on 11 February 2026 (G.O.Ms.No.55). We found, or could open, no official page giving their own complaint channels (app, helpline, website). Ask at the office which one to use. If nothing is done, complain on Prajavani.

        Sources: 2

      7. Do this now

        At the Citizen Services Centre of the municipal office, give a written complaint saying what the problem is and where.

        Get a receipt.

        Where
        Your municipal office (Citizen Services Centre)
        Not confirmed

        The Municipalities Act says municipalities set up Citizen Services Centres for grievances, and makes drains, street lights and stray animals their duty. But we found no official page giving one online complaint channel or helpline for all municipalities (the CDMA website did not open on 30 October 2026). Ask at the office whether your municipality has an app or a number.

        Sources: 7

      8. Do this now

        At the gram panchayat office, give the Panchayat Secretary the problem and its place in writing.

        Sanitation, drains, street lights, controlling stray dogs and drinking water are the gram panchayat's duties.

        Where
        Gram panchayat office (Panchayat Secretary)
        Not confirmed

        The Act sets no time limit for a complaint. But it makes it the Secretary's duty to keep 90% of street lights working at all times, arrange door-to-door garbage collection, and report drinking water problems to the official concerned.

        Sources: 8

      If something goes wrong

      If it is lateIf nothing is done in time, or the complaint is closed without the work being done, complain on Prajavani online, or go to the Prajavani grievance day at your District Collectorate.

      If nothing is done in time, or the complaint is closed without the work being done, complain on Prajavani online, or go to the Prajavani grievance day at your District Collectorate. Give your old complaint number.

      Prajavani (the government's grievance system) · Open the official page

      Sources: 9, 10, 11

      If it is lateIf nothing is done in time (48 hours for most of these problems), or the complaint is closed without the work being done, complain on Prajavani online, or go to the Prajavani grievance day at your District Collectorate.

      If nothing is done in time (48 hours for most of these problems), or the complaint is closed without the work being done, complain on Prajavani online, or go to the Prajavani grievance day at your District Collectorate. Give your old complaint number.

      Prajavani (the government's grievance system) · Open the official page

      Sources: 4, 9, 10, 11

      If it is rejectedIf the complaint is turned down or nothing is done, go to the officer the charter names for delays: the Assistant Medical Officer for sweeping, garbage, dead animals and rabid dogs; the Assistant Director (Veterinary) for other animals; the Deputy Executive Engineer (DEE, Electrical) for street lights; the Deputy Executive Engineer or Executive Engineer (DEE/EE) for potholes, stagnant water and blocked drains.

      If the complaint is turned down or nothing is done, go to the officer the charter names for delays: the Assistant Medical Officer for sweeping, garbage, dead animals and rabid dogs; the Assistant Director (Veterinary) for other animals; the Deputy Executive Engineer (DEE, Electrical) for street lights; the Deputy Executive Engineer or Executive Engineer (DEE/EE) for potholes, stagnant water and blocked drains. Then complain on Prajavani.

      Prajavani (the government's grievance system) · Open the official page

      Sources: 4, 9

      If it is rejectedIf the complaint is turned down or nothing is done, complain on Prajavani.

      If the complaint is turned down or nothing is done, complain on Prajavani.

      Prajavani (the government's grievance system) · Open the official page

      Sources: 9

      AlsoIf the gram panchayat does nothing, tell the Extension Officer (PR&RD) of your mandal, who inspects its gram panchayats.

      If the gram panchayat does nothing, tell the Extension Officer (PR&RD) of your mandal, who inspects its gram panchayats. The District Collector has the power to act when Panchayat Secretaries fail in their duties: complain at the Collectorate's Prajavani.

      Extension Officer (PR&RD), mandal

      Sources: 8, 9, 11

      AlsoGHMC's charter asks citizens not to go to agents or middlemen for its services.

      GHMC's charter asks citizens not to go to agents or middlemen for its services. Making a complaint costs nothing; if anyone asks for money, complain on Prajavani.

      Prajavani (the government's grievance system) · Open the official page

      Sources: 4, 9

      Official websites for this work

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      Related guides

      Report a mistake on this page
      The 11 official pages and papers this guide is written from
      1. GHMC website, home pageGreater Hyderabad Municipal Corporation (GHMC), Government of Telangana, e-Complaints: Lodge Grievance; Enquiry: Grievance Status; More: Download My CURE Mobile App; About GHMC · read on 30-10-2026
      2. History of the CorporationGreater Hyderabad Municipal Corporation (GHMC), Government of Telangana, G.O.Ms.No.264 (03.12.2025) and No.292 (24.12.2025): 27 ULBs merged; G.O.Ms.No.55, MA&UD (GHMC-1), 11.02.2026: GHMC trifurcated into GHMC, Cyberabad and Malkajgiri Municipal Corporations · read on 30-10-2026
      3. Key ContactsGreater Hyderabad Municipal Corporation (GHMC), Government of Telangana, Officers Contacts: head office address, Helpline 21111111 · read on 30-10-2026
      4. Citizen's Charter, Greater Hyderabad Municipal Corporation (prepared 10 May 2013; linked from the GHMC home page)Greater Hyderabad Municipal Corporation (GHMC), Government of Telangana, 4.1 (circle offices: street cleaning, garbage, animal control, roads, drains, street lights); 4.2 (timings); 4.3 items 11–16 and 22–25 (grievances: time frame, officer to contact for delay); 6 (grievance filing: manual, call centre, website; SMS reference number); 8 (not to approach agents) (10-05-2013) · read on 30-10-2026
      5. GHMC Integrated Grievance System (IGS): lodge a grievanceGreater Hyderabad Municipal Corporation (GHMC), Government of Telangana, Mobile number and OTP · read on 30-10-2026
      6. GHMC Integrated Grievance System (IGS): Grievance StatusGreater Hyderabad Municipal Corporation (GHMC), Government of Telangana, Search with complaint ID or with mobile number · read on 30-10-2026
      7. Telangana Municipalities Act, 2019: a healthy blend of citizen-centric governance and control (January 2020)Centre for Good Governance, Hyderabad (Government of Telangana), Chapter 3: sections 57–58 (online services, Citizens Charter, Citizen Services Centres for grievances), 114–118 (water supply), 120 (drains), 144 (street lighting), 160 (stray animals), 178 (water connections only for buildings with permission) · read on 30-10-2026
      8. The Telangana Panchayat Raj Act, 2018 (Act No. 5 of 2018)Government of Telangana (Act of the Telangana Legislature; copy on the website of the High Court for the State of Telangana), Sections 43(5) (Panchayat Secretary: sanitation rounds, drinking water problems, 90% of street lights working, door-to-door waste collection), 51(10) and 51(19) (inspection by the Extension Officer (PR&RD); supervision by the District Collector), 52 (gram panchayat duties: sanitation, drains, street lights, stray dogs) (30-03-2018) · read on 30-10-2026
      9. Prajavani at Praja Bhavan, effective Grievance Redressal SystemCentre for Good Governance, Government of Telangana, Project brief; Table 2, roll-out details (Hyderabad District Collectorate: Monday sessions) · read on 30-10-2026
      10. How to lodge a Grievance?Warangal District Administration, Government of Telangana, PRAJAVANI, an online grievance redressal system · read on 30-10-2026
      11. Grievance Day (Every Monday)Nalgonda District Administration, Government of Telangana · read on 30-10-2026