SahayamNew drinking water (tap) connection and drainage connectionతె
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New drinking water (tap) connection and drainage connection

You learn where and how to ask for a new drinking water tap connection for your house, and in a town an underground drainage (sewer) connection: the papers, the charges and the time limit.

About this guidePending verification

Published on 12-11-2026. Not every fact has been checked against its official source yet: confirm at the office.

Where:At the officeOnlineAt the village or ward secretariat

For whom: Anyone in Andhra Pradesh who needs a new tap or drainage connection for a house: in a nagar panchayat, municipality or municipal corporation, or in a gram panchayat.

1Your situation

We show only what your answers need.

Where is the house?
Which connection do you need?
Does your family have a white ration card (rice card)?

Not confirmed: The 2018 orders speak of a "white ration card". We found no official paper saying that today's rice card counts the same; ask at the municipal office.

Your answers stay on this phone.

2Documents you need

Tick the ones you have. They are kept in this browser.

  • If you don't have it: → Property tax / house tax: paying it, a new assessment, changing the name
    Details

    If you don't have it: The receipt you get when you pay the house's property tax. On the form you enter its number and date and upload it as a file.

    Sources: 4

  • If you don't have it: → Rice card (ration card)
    Details

    Not confirmed: The form says "White Ration Card". Ask at the municipal office whether a rice card will do.

    Sources: 4, 10

  • Details

    Not confirmed: The form lists it but does not mark it required. The 2018 order says those who pay the charges in instalments sign an agreement with the municipality. We found its format on no official page; ask at the municipal office.

    Sources: 4, 9

  • Details

    Not confirmed: The form lists it but does not mark it required. No official page says what it must state or whether stamp paper is needed; ask at the municipal office.

    Sources: 4

  • Details

    Sources: 4

  • Details

    Not confirmed: Visakhapatnam's and Vijayawada's forms list it but do not mark it required; Guntur's form does not have it. No official page says who issues it. The 2018 order says property tax arrears must not be made a condition for a water connection. Ask at the municipal office.

    Sources: 5, 6, 4, 9

    3Your steps

    · Do them in order. Tick each one when it is done.

    If something goes wrong
    1. Do this now

      Ask at the municipal office or the ward secretariat whether your street has an underground drainage (UGD) line.

      The municipal laws say that where an area is served by the sewerage system, the owner or occupier must connect the house to it.

      Where
      Your municipal office or ward secretariat
      Not confirmed

      An order of 2020 says only 11 towns in the state then had UGD. We found no official list of the towns or streets that have it now.

      Sources: 12

    2. Do this now

      On the CDMA website, open "Online Services" → "Water Tap", choose the new connection service and then your town (municipality).

      The "Combined Application form (Water and Sewerage)" opens.

      Where
      Online
      Open the official page

      Sources: 1, 4, 5

    3. Do this now

      If you cannot apply online, apply at your ward secretariat (now the "Swarna Wardu office") for the "New Water Tap Connection" service.

      Where
      Your ward secretariat (Swarna Wardu office)
      Not confirmed

      A district website lists this service among the ward secretariats' services. The secretariat's service charge and the papers it asks for are not confirmed officially (the AP Seva portal could not be opened because of certificate problems). Ask there and take a receipt.

      Sources: 13, 14

    4. Do this now

      In the online form, enter the house's property tax assessment number (PT Assessment Number) and search.

      The owner's name, mobile number, address, ward and property tax come from the tax record; check them. If you live in the house (it is not let out) but the tax record is in another name, the 2018 order lets the connection be given to you as the occupier.

      Where
      Online
      Open the official page

      Sources: 4, 9

    5. Do this now

      Fill in the connection details: connection type (metered or non-metered), water source, property type ("RESIDENTIAL" for a house), category, usage, pipe size (in inches) and sump capacity (litres).

      Where
      Online
      Open the official page

      Sources: 4

    6. Do this now

      Fill in the connection details: connection type (metered or non-metered), water source, property type ("RESIDENTIAL" for a house), category, usage, pipe size (in inches) and sump capacity (litres).

      Because you want a drainage connection too, tick "Apply for Sewerage Connection also" on this same form and fill in the sewerage details: property type ("RESIDENTIAL" for a house) and the number of toilets (closets).

      Where
      Online
      Open the official page
      Not confirmed

      Not every town's form has this box (Vijayawada's, for example, does not). If yours does not, ask the municipal office how to apply for the drainage connection.

      Sources: 4, 5, 6

    7. Do this now

      Attach the documents (each file under 2 MB).

      Check the details and press "Forward" to send the application. Note down the application number it gives.

      Where
      Online
      Open the official page
      Not confirmed

      On Guntur's form only the property tax receipt is required; on Visakhapatnam's none is marked required. Attach what your town's form asks for. We did not see the screens after sending.

      Sources: 4, 5

    8. Do this now

      When the municipality asks for the connection charge, pay ₹200.

      This includes the cost of pipes and road cutting. Take a receipt. The orders give this ₹200 connection to a household that has no tap connection yet; if the house already has one, ask the municipality what you must pay.

      Where
      Your municipal office (water supply section)
      Fee
      ₹200 · G.O.Ms.No.159 and G.O.Ms.No.367 (2018) say a household with a white ration card and no tap connection gets one connection for ₹200, pipes and road cutting included.
      Not confirmed

      This amount is from orders of 2008 and 2018. A 2020 order (G.O.Ms.No.197) changed only the monthly water charges; we found no later order on connection charges. The 2018 order also says the municipal council must approve putting these rules into effect. We did not see where or how the charge is paid (online or at the office). Ask your municipality before you pay.

      Sources: 9, 10, 11

    9. Do this now

      Pay the connection charges the municipality asks for: the connection charge ("donation"), pipeline, road-cutting and supervision charges and advance water charges.

      If you cannot pay at once, you can sign an agreement with the municipality and pay them with the property tax in 8 equal half-yearly instalments. Take a receipt.

      Where
      Your municipal office (water supply section)
      Fee
      Each municipality fixes them in its water supply bye-laws. The 2018 order put the general connection charge then at ₹2,000 to ₹10,000 in municipalities and ₹6,000 in corporations.
      Not confirmed

      Those amounts are from 2018 (a 2020 order, G.O.Ms.No.197, changed only the monthly water charges); we found no current table on any official page. The order says the instalment rule too needs the council's approval. Ask the amount before you pay, and take a receipt.

      Sources: 9, 11

    10. Do this now

      Check your application under "Water Tap" on the CDMA website, in its application status service.

      Where
      Online
      Time limit
      CDMA's service time limit for a new water connection: 15 days, if your documents are complete and all conditions are met; CDMA says the time can vary with the case.
      Open the official page

      Sources: 1, 2

    11. Do this now

      For a drainage connection alone, ask at the municipal office for the sewerage-only application.

      The towns' online sewerage system has a separate "Apply for New Connection" form (we saw Guntur's): it asks for the PT assessment number, the property type ("RESIDENTIAL" for a house), the number of toilets (closets) and documents (each under 5 MB).

      Where
      Your municipal office
      Not confirmed

      How that separate form is reached is not confirmed: the CDMA website has a "Water & Sewerage" tab under "Online Services", but its items are not in the page we saved, and we found no link to the form. The combined water and sewerage form does not suit you: Guntur's marks the water connection fields as required, and its box reads "Apply for Sewerage Connection also".

      Sources: 1, 4, 7

    12. Do this now

      Pay the drainage connection charge ("donation") and the costs of laying the connection (supervision, material, road cutting) that the municipality asks for.

      The 2020 order says the donation and the other costs can be paid in instalments, and the donation in 8 half-yearly instalments. Take a receipt.

      Where
      Your municipal office
      Fee
      The 2020 order's minimum (floor) donation: ₹1,000 for a house or flat up to 375 sq ft, ₹3,500 for a larger one; the other costs are fixed by the municipality. The monthly sewerage charge for a house is ₹30–35 (up to 375 sq ft and 2 toilets) or ₹60–80 (larger, up to 3 toilets), plus ₹5 or ₹10 for each further toilet, set by the council within these ranges.
      Not confirmed

      These are guide rates given to the councils in 2020; each council sets its own in its bye-laws, and the monthly charge goes up by 5% a year. We found no current rates on any official page; ask the amount before you pay.

      Sources: 12

    13. Do this now

      On your town's "Search Sewerage Applications" page (reached from "Water & Sewerage" on the CDMA website) you can look up your application by its number.

      Where
      Online
      Time limit
      CDMA's service time limit for a new sewerage connection: 15 days, if your documents are complete and all conditions are met; CDMA says the time can vary with the case.
      Open the official page

      Sources: 1, 8, 2

    14. Do this now

      Go to the village secretariat (now the "Swarna Gramam office"; it is the gram panchayat's office) and ask the Panchayat Secretary in writing for a tap connection to your house.

      Where
      Your village secretariat (Swarna Gramam office): the Panchayat Secretary
      Not confirmed

      The Jal Jeevan Mission aims at a working tap connection for every rural household, and says gram panchayats and villagers are to plan and run the water supply inside the village. But we found no official page on how a household in an Andhra Pradesh village applies, the papers or the charge (we could not find the Rural Water Supply department's website). Ask the Secretary what to bring and what to pay, and keep a receipt for any payment.

      Sources: 13, 14, 15

    If something goes wrong

    If it is rejectedIf the application is rejected, ask for the reason in writing.

    If the application is rejected, ask for the reason in writing. You can complain on the Puramithra app, or on PGRS: on its website or app with your Aadhaar, at a ward secretariat, or at the Monday grievance day at the Collector's office. PGRS gives 1100 as the number to call for emergency issues. In Visakhapatnam: the city corporation's (GVMC) toll-free number is 1800 4250 0009.

    PGRS (Public Grievance Redressal System) · Open the official page

    Sources: 3, 16, 18, 19

    If it is rejectedIf the connection is refused, ask for the reason in writing.

    If the connection is refused, ask for the reason in writing. You can complain on PGRS: on its website or app with your Aadhaar, at the village secretariat, or at the Monday grievance day at the Collector's office. PGRS gives 1100 as the number to call for emergency issues.

    PGRS (Public Grievance Redressal System) · Open the official page

    Sources: 16

    If it is lateCDMA's time limit is 15 days each for a new water connection and a new sewerage connection, if your documents are complete and all conditions are met; CDMA says the time can vary with the case.

    CDMA's time limit is 15 days each for a new water connection and a new sewerage connection, if your documents are complete and all conditions are met; CDMA says the time can vary with the case. If it passes, complain on PGRS with your Aadhaar number (for an emergency, phone 1100). You get an SMS when it is resolved; if you are not satisfied you can re-open it twice (first to a district officer, then to the head of department). You can also complain on the Puramithra app.

    PGRS (Public Grievance Redressal System) · Open the official page

    Sources: 2, 16, 3

    If it is lateIf the connection takes too long, complain on PGRS with your Aadhaar number (for an emergency, phone 1100).

    If the connection takes too long, complain on PGRS with your Aadhaar number (for an emergency, phone 1100). You get an SMS when it is resolved; if you are not satisfied you can re-open it twice (first to a district officer, then to the head of department).

    PGRS (Public Grievance Redressal System) · Open the official page

    Sources: 16

    If you are asked for more moneyIn a town (municipality or corporation) where water lines are available, a household with a white ration card and no tap gets one connection for ₹200, including pipes and road cutting (2018 orders).

    In a town (municipality or corporation) where water lines are available, a household with a white ration card and no tap gets one connection for ₹200, including pipes and road cutting (2018 orders). The 2018 order also says property tax arrears must not be made a condition for a water connection. Take a receipt for every payment. If anyone asks for a bribe, call the ACB toll-free on 1064, or write to complaints-acb@ap.gov.in.

    Anti-Corruption Bureau (ACB)

    Sources: 9, 10, 17, 16

    AlsoIf the drinking water supply in a village has a problem, tell the village secretariat; the secretariat staff must follow up PGRS grievances at the gram panchayat level.

    If the drinking water supply in a village has a problem, tell the village secretariat; the secretariat staff must follow up PGRS grievances at the gram panchayat level. You can also try PGRS, but its FAQ says it takes individual or household grievances and does not take up "community grievances", so ask at the secretariat whether it will take yours.

    PGRS (Public Grievance Redressal System) · Open the official page

    Sources: 13, 16

    Official websites for this work

    All official websites →
    Find the office in your district →

    Related guides

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    The 19 official pages and papers this guide is written from
    1. CDMA website, home page: Online ServicesCommissioner and Director of Municipal Administration (C&DMA), MA&UD Department, Government of Andhra Pradesh, Online Services tabs: Property Related, Water Tap, Trade License, Marriage, Water & Sewerage (the services under each tab are loaded by script and are not in the saved page) · read on 01-11-2026
    2. Service SLAsCommissioner and Director of Municipal Administration (C&DMA), MA&UD Department, Government of Andhra Pradesh, Category Water Charges: New Connection 15 days; category Sewerage Tax: New Sewerage Connection 15 days · read on 01-11-2026
    3. Online PaymentsCommissioner and Director of Municipal Administration (C&DMA), MA&UD Department, Government of Andhra Pradesh, Property Tax, Water Tax and Sewerage Tax payments; "Register Grievances": Puramithra app · read on 01-11-2026
    4. Combined Application form (Water and Sewerage)C&DMA, Government of Andhra Pradesh: eMunicipal water and sewerage system of the urban local bodies (page of Guntur Municipal Corporation), "Apply for Sewerage Connection also"; Applicant Particulars (PT Assessment Number required; owner details filled from the property tax record); Connection Details (water connection fields marked required); Sewerage Connection Details (property type, closets); Enclosed Documents – Checklist (Latest Tax Paid Receipt required with number and date; Consent Agreement, Affidavit, White Ration Card, Property Photo; 2 MB each); "Forward" · read on 01-11-2026
    5. Combined Application form (Water and Sewerage)C&DMA, Government of Andhra Pradesh: eMunicipal water and sewerage system (page of Greater Visakhapatnam Municipal Corporation), Enclosed Documents – Checklist (no document marked required); "Apply for Sewerage Connection also"; "NO Due Certificate" on the checklist, not marked required · read on 01-11-2026
    6. Combined Application form (Water and Sewerage)C&DMA, Government of Andhra Pradesh: eMunicipal water and sewerage system (page of Vijayawada Municipal Corporation), Form without the sewerage connection part; Enclosed Documents – Checklist ("NO Due Certificate", not marked required) · read on 01-11-2026
    7. Apply for New Connection (sewerage)C&DMA, Government of Andhra Pradesh: eMunicipal sewerage system (page of Guntur Municipal Corporation), Applicant Particulars (PT Assessment Number); Connection Details (Property Type; Residential / Non Residential Closets); Enclose Documents – CheckList (5 MB) · read on 01-11-2026
    8. Search Sewerage ApplicationsC&DMA, Government of Andhra Pradesh: eMunicipal sewerage system (page of Guntur Municipal Corporation), Search by Application Number or S.H.S.C No. · read on 01-11-2026
    9. G.O.Ms.No.159, 17.05.2018: AMRUT Reforms – Policy on fixation of user charges for water supply in the Urban Local Bodies and Guidelines on ease of getting water tap connections in ULBsMunicipal Administration & Urban Development (UBS) Department, Government of Andhra Pradesh (A.P. Government Orders Issue Register), Annexure I, para 4-3 (connection charges ("donations") then in force; road cutting, supervision and advance water charges); Annexure II, paras 5(i) (BPL households with a white ration card: one connection for Rs.200 including pipes and road cutting, from G.O.Ms.No.515 of 25.07.2008), 5(ii) (other households: charges in eight equal half-yearly instalments with property tax, by agreement), 6 (property tax arrears not to be insisted), 7 (connection to the occupier), 9 (council sanction) (17-05-2018) · read on 01-11-2026
    10. G.O.Ms.No.367, 19.11.2018: amendment to para 5(i) of the Guidelines on ease of getting water tap connections in ULBsMunicipal Administration & Urban Development (UBS) Department, Government of Andhra Pradesh (A.P. Government Orders Issue Register), Amendment: a household having a white ration card may be considered BPL for a water tap connection, irrespective of whether it pays property tax of Rs.500 or less a year (19-11-2018) · read on 01-11-2026
    11. G.O.Ms.No.197, 23.11.2020: Policy on fixation of user charges for water supply in the Urban Local Bodies and Guidelines on ease of getting water tap connections in ULBs - Certain AmendmentsMunicipal Administration & Urban Development (J1) Department, Government of Andhra Pradesh (A.P. Government Orders Issue Register), Paragraphs 3–4 (monthly water tariff ranges; self-sufficiency rates raised 5% a year; transitional rules; committee and bye-laws from 01.04.2021). Amends only the user charges (tariff) of G.O.Ms.No.159, not the connection charges or the white ration card connection (23-11-2020) · read on 01-11-2026
    12. G.O.Ms.No.196, 23.11.2020: Guidelines on levy / fixation of floor rates (user charges) under Sewerage in Urban Local Bodies of the StateMunicipal Administration & Urban Development (J1) Department, Government of Andhra Pradesh (A.P. Government Orders Issue Register), Annexure, paras 2 (owner or occupier in areas served must connect to the sewerage system), 3 (11 ULBs with UGD), 4.1 (monthly tariff ranges), 4.3 (floor rates of donations; other costs extra; 8 half-yearly instalments) (23-11-2020) · read on 01-11-2026
    13. Village Secretariat & Ward Secretariat System (GSWS): common job chart; AP Seva services from village and ward secretariatsAnakapalli District Administration, Government of Andhra Pradesh, Common job chart (office of the Gram Panchayat termed "Village Secretariat"; Panchayat Secretary as its secretary; follow-up of PGRS grievances at GP level); services table: Municipal administration and Urban Development – New Water Tap Connection · read on 01-11-2026
    14. G.O.Ms.No.1, 09.02.2026: Prescribing roles and responsibilities of District Swarna Gramam & Swarna Wardu Officers and Mandal / Urban officersDepartment of Swarna Gramam and Swarna Wardu, Government of Andhra Pradesh (A.P. Government Orders Issue Register), Paragraph 2 (Village/Ward Secretariats renamed Swarna Gramam and Swarna Wardu Offices, Ordinance No. 2 of 2026) (09-02-2026) · read on 01-11-2026
    15. Jal Jeevan Mission: About JJMDepartment of Drinking Water and Sanitation, Ministry of Jal Shakti, Government of India, Vision; objectives (Functional Household Tap Connection to every rural household; GPs and rural communities to plan, implement, manage, own, operate and maintain in-village water supply systems) · read on 01-11-2026
    16. PGRS: FAQ'sPublic Grievance Redressal System (PGRS), Government of Andhra Pradesh, Who can register and how (Aadhaar; 1100; Grama/Ward Sachivalayam; Collector's grievance day on Mondays); SMS on redressal; re-opening twice (district officer, then HoD); corruption and bribe grievances (ACB helpline) · read on 01-11-2026
    17. MeeSeva Official Portal, home pageElectronic Services Delivery (MeeSeva), Government of Andhra Pradesh, Notice "Asking Bribe? – Call ACB 1064 or send a mail to complaints-acb@ap.gov.in" · read on 01-11-2026
    18. GVMC website, home pageGreater Visakhapatnam Municipal Corporation, Government of Andhra Pradesh, Toll Free Number 180042500009; e-Complaints: Issues Related to Drinking Water Supply, Request for new UGD connection (sign-in needed); Water Charge payments · read on 01-11-2026
    19. Grievances: Modes of Registering Grievances by the Citizens (page footer: © GVMC 2018)Greater Visakhapatnam Municipal Corporation (GVMC), Government of Andhra Pradesh, Modes: call centre IVRS 6:00 AM to 8:00 PM on the toll-free number 1800-4250-0009 · read on 02-11-2026