New drinking water (tap) connection and drainage (sewer) connection
You learn where and how to apply for a new drinking water tap connection and a drainage (sewer) connection for your house, and which documents to keep ready.
About this guidePending verification
Published on 12-11-2026. Not every fact has been checked against its official source yet: confirm at the office.
For whom: Anyone in Telangana who needs a new water or drainage connection for a house: in the Hyderabad Water Board's area, in a municipality or in a village.
Answer the questions below first. Then the documents and steps open.
1Your situation
We show only what your answers need.
- Where is the house?
- Which connection do you need?
- Is your family's yearly income below ₹2 lakh?
Your answers stay on this phone.
Each step below says who it is for. Confirm yours at the office, then change your answer here.
2Documents you need
Tick the ones you have. They are kept in this browser.
Details
If you don't have it: The receipt you get when you pay property tax to the municipality. The assessment number has 10 digits. It is uploaded on the portal as a PDF.
Sources: 1
Details
Any one of: Food Security card, BPL certificate, income certificate
Not confirmed: The portal requires this document for some kinds of connection and not for others; which ones is not shown before you log in.
Sources: 1, 3
Details
Not confirmed: The portal requires this form as a PDF, but we found its format on no official page (the "Water Tap Connection Application Procedure" link gave an error on 30 October 2026). Ask the municipal office for the format.
Sources: 1
Details
The portal does not mark these as required; upload the ones you have.
Sources: 1, 5
Nothing to get ready before these steps.
3Your steps
· Do them in order. Tick each one when it is done.
- Do this nowIf: In another town: under a municipality or municipal corporationIf: A drinking water tap connection / Both
Open the "New Water Tap Connection" page on CDMA's eMunicipal portal.
Enter the house owner's mobile number and the OTP sent to it.
Open the official pageSources: 1, 2
- Do this nowIf: In another town: under a municipality or municipal corporationIf: A drinking water tap connection / Both
Enter the 10-digit property tax assessment number and search.
Check that the owner and property details shown are right.
Open the official pageSources: 1
- Do this nowIf: In another town: under a municipality or municipal corporationIf: A drinking water tap connection / Both
Fill in the connection details: applicant's name and address, relation to the owner, category, water source, connection type, pipe size, use, property type, sump capacity (litres) and the road-cutting distance (metres).
Open the official pageSources: 1
- Do this nowIf: In another town: under a municipality or municipal corporationIf: A drinking water tap connection / Both
Upload the documents as PDF files, check the details and submit the application.
The Municipalities Act says water connections are given only to buildings that have the required permission.
Open the official pageNot confirmed
We did not see the screens after submitting. Keep the application number or acknowledgement it shows.
Sources: 1, 5
- Do this nowIf: In another town: under a municipality or municipal corporationIf: YesIf: A drinking water tap connection / Both
Pay the connection charge on the portal under "Water Charges Payment".
The ₹1 charge is for a house that has no tap connection yet; if the house already has one, pay the amount the portal or the municipal office tells you.
Open the official pageNot confirmed
This order is from 2016. We found no later order changing it on G.O.I.R.; check the amount the portal shows before you pay.
Sources: 1, 3
- Do this nowIf: In another town: under a municipality or municipal corporationIf: NoIf: A drinking water tap connection / Both
Pay the connection charge on the portal under "Water Charges Payment".
Open the official pageNot confirmed
We found no official order or page giving the current connection charge for other households. Ask at the municipal office, and keep a receipt for what you pay.
Sources: 1
- Do this nowIf: In another town: under a municipality or municipal corporationIf: A drinking water tap connection / Both
Check your application on the "Water Tap Application Status" page.
Open the official pageSources: 1
- Do this nowIf: In another town: under a municipality or municipal corporationIf: A drainage (sewer / underground drainage) connection / Both
Ask at the municipal office whether your street has an underground drainage (UGD / sewer) line, and apply there for a house drainage connection.
CDMA's online services cover only water taps.
Not confirmed
Under the Municipalities Act the public drains and the sewerage network are the municipality's duty, and every building needs either an on-site arrangement such as a septic tank with a soak pit, or a sewer connection. But we found no official page on how to apply for a UGD house connection in a municipality, the papers, the charge or the time limit. Ask at the office, and keep a receipt for any payment.
Sources: 5, 1
- Do this nowIf: In an area that was a separate municipality until December 2025, when it was merged into Hyderabad's corporation (GHMC)
First call the Water Board's customer care on 155313 and ask whether it takes new connection applications from your area.
If it does, follow the steps below. If it does not, ask at your circle or ward office where to apply.
Not confirmed
CDMA's municipal portal says that from 13 December 2025, 27 municipalities (for example Manikonda, Narsingi, Boduppal, Meerpet, Nizampet, Tellapur and Ameenpur) were merged into the Greater Hyderabad Municipal Corporation (GHMC), and sends those areas to another portal; that address did not open on 30 October 2026. A government order of 6 February 2026 (G.O.Ms.No.159) hands the water supply and sewerage system of the whole Core Urban Region, the area that corporation was extended to cover, to the Water Board to maintain and develop. We found no official page saying whether the Water Board already takes new connection applications from these areas.
Sources: 1, 10, 4
- Do this nowIf: In Hyderabad, where the Water Board (HMWSSB) runs the water supply and the sewers / In an area that was a separate municipality until December 2025, when it was merged into Hyderabad's corporation (GHMC)If: A drainage (sewer / underground drainage) connection / Both
The Water Board gives the drainage (sewer) connection too.
Before you apply, call its customer care on 155313 and ask whether your street has a sewer line and which papers and charges are needed; then apply under "Apply For Water and Sewerage Connection".
Not confirmed
We could not read the Water Board's papers, charges or time limits for a sewer connection: on 1 November 2026 too, every page of its site took us to its privacy policy page.
Sources: 4
- Do this nowIf: In Hyderabad, where the Water Board (HMWSSB) runs the water supply and the sewers / In an area that was a separate municipality until December 2025, when it was merged into Hyderabad's corporation (GHMC)
On the Water Board's website, choose "Apply For Water and Sewerage Connection" under "Prospective Customer Services" and apply.
The service is named for both water and sewerage connections.
Open the official pageNot confirmed
The site also lists "Documents to Submit for New Connection", "Timelines for New Connection" and "Apply for New Connection Feasibility". But on 30 October 2026, even from India, every page of the site took us to its privacy policy page, so we could not read the documents, fees or time limits. Call 155313 and ask before you apply.
Sources: 4
- Do this nowIf: In Hyderabad, where the Water Board (HMWSSB) runs the water supply and the sewers / In an area that was a separate municipality until December 2025, when it was merged into Hyderabad's corporation (GHMC)If: A drinking water tap connection / Both
Pay the connection charges the Water Board tells you under "Pay Your Connection Charges" on its website.
Open the official pageNot confirmed
The order on ₹1 connections for poor households (G.O.Rt.No.372, 2016) was also sent to the Water Board's Managing Director. Ask the Water Board whether it applies to you.
Sources: 4, 3
- Do this nowIf: In Hyderabad, where the Water Board (HMWSSB) runs the water supply and the sewers / In an area that was a separate municipality until December 2025, when it was merged into Hyderabad's corporation (GHMC)If: A drainage (sewer / underground drainage) connection
Pay the connection charges the Water Board tells you under "Pay Your Connection Charges" on its website.
Open the official pageSources: 4
- Do this nowIf: In Hyderabad, where the Water Board (HMWSSB) runs the water supply and the sewers / In an area that was a separate municipality until December 2025, when it was merged into Hyderabad's corporation (GHMC)
Check your application under "Know Your Connection Status" on the website.
Open the official pageSources: 4
- Do this nowIf: In a village: under a gram panchayatIf: A drinking water tap connection / Both
At the gram panchayat office, ask the Panchayat Secretary in writing for a tap connection to your house.
Not confirmed
The Panchayat Raj Act makes drinking water works a gram panchayat duty, but we found no official page giving the procedure, documents or fee for a house connection in a village (the Mission Bhagiratha website did not open on 30 October 2026). Ask the Secretary what to bring and what to pay, and keep a receipt for any payment.
Sources: 6
- Do this nowIf: In a village: under a gram panchayatIf: A drainage (sewer / underground drainage) connection / Both
In a village, ask the Panchayat Secretary in writing where your house's waste water may go: into the panchayat's drain or into a soak pit.
Building and maintaining drains is a gram panchayat duty, and the Panchayat Raj Act fines anyone up to ₹5,000 for letting a house's waste water flow onto the road instead of into a drain or cesspool.
Not confirmed
We found no official page on the procedure or charge for a house drainage connection in a village. Ask the Secretary, and keep a receipt for any payment.
Sources: 6
If something goes wrong
If it is rejectedIf the application is rejected, ask for the reason.
If the application is rejected, ask for the reason. Complain at the Citizen Services Centre of the municipal office. If that does not help, complain on Prajavani.
Prajavani (the government's grievance system) · Open the official page
Sources: 5, 7, 8
If it is rejectedIf the application is rejected, ask for the reason.
If the application is rejected, ask for the reason. Complain under "Register New Connection Grievances" on the Water Board's website. If that does not help, complain on Prajavani.
Prajavani (the government's grievance system) · Open the official page
Sources: 4, 7, 8
If it is rejectedIf the gram panchayat refuses the connection, ask at the gram panchayat office for the reason in writing.
If the gram panchayat refuses the connection, ask at the gram panchayat office for the reason in writing. If that does not help, complain on Prajavani.
Prajavani (the government's grievance system) · Open the official page
Sources: 7, 8
If it is lateIf the connection takes too long, complain at the Citizen Services Centre of the municipal office.
If the connection takes too long, complain at the Citizen Services Centre of the municipal office. Then complain on Prajavani online, or at the Prajavani grievance day at your District Collectorate.
Prajavani (the government's grievance system) · Open the official page
Sources: 5, 7, 8, 9
If it is lateIf the connection takes too long, complain under "Register New Connection Grievances" on the Water Board's website.
If the connection takes too long, complain under "Register New Connection Grievances" on the Water Board's website. Then complain on Prajavani online, or at the Prajavani grievance day at your District Collectorate.
Prajavani (the government's grievance system) · Open the official page
Sources: 4, 7, 8
If it is lateIf the connection takes too long, ask at the gram panchayat office.
If the connection takes too long, ask at the gram panchayat office. Then complain on Prajavani online, or at the Prajavani grievance day at your District Collectorate.
Prajavani (the government's grievance system) · Open the official page
Sources: 7, 8, 9
If you are asked for more moneyG.O.Rt.No.372 says one house connection costs ₹1 in a municipality for a household with a yearly income below ₹2 lakh and no tap.
G.O.Rt.No.372 says one house connection costs ₹1 in a municipality for a household with a yearly income below ₹2 lakh and no tap. If you are asked for more, ask for a receipt and complain to the Municipal Commissioner or on Prajavani.
Prajavani (the government's grievance system) · Open the official page
Sources: 3, 7
AlsoWater Board 24-hour customer care: 155313.
Water Board 24-hour customer care: 155313. Phone: 040-23300114, 040-23433933. WhatsApp: 9154170968. E-mail: customer-support@hyderabadwater.gov.in.
Water Board customer care (HMWSSB)
Sources: 4
AlsoIf the CDMA portal does not work, call its technical support: 040-23120410 (10 am to 5 pm on working days), or write to cdmasupport@cgg.gov.in.
If the CDMA portal does not work, call its technical support: 040-23120410 (10 am to 5 pm on working days), or write to cdmasupport@cgg.gov.in.
CDMA technical support
Sources: 1
AlsoIf the drinking water supply in a village has a problem, tell the Panchayat Secretary.
If the drinking water supply in a village has a problem, tell the Panchayat Secretary. The Act makes it the Secretary's duty to report it to the drinking water official and see that water comes on time.
Panchayat Secretary (gram panchayat office)
Sources: 6
Official websites for this work
- Prajavani (Telangana) Complain to the state government
Related guides
The 10 official pages and papers this guide is written from
- eMunicipal Telangana: New Water Tap Connection (Water Tap Connections Application)Commissioner and Director of Municipal Administration (CDMA), Government of Telangana (eMunicipal Telangana), Application form (owner mobile number and OTP, 10-digit assessment number, connection details, document details); Water Charges menu (Water Charges Payment, Water Tap Application Status); notice on the 27 municipalities merged into GHMC from 13-12-2025; Technical Support line; page menus (property tax, trade licence, water tap, vacant land tax: no drainage service) · read on 01-11-2026
- eMunicipal Telangana (CDMA)Centre for Good Governance, Government of Telangana, Project brief: online services in all urban local bodies, including Water Tap Connection · read on 30-10-2026
- G.O.Rt.No.372, 24.05.2016: Water Supply – Provision of House Service Connections (HSCs) at Rs.1/- only instead of Rs.200/- to the BPL Households in the limits of all ULBsMunicipal Administration & Urban Development (C) Department, Government of Telangana (Telangana G.O.I.R.), Paragraphs 3, 5 (income limit of Rs.2.00 lakhs a year in urban areas; one connection for Rs.1 in all municipal councils, municipalities and municipal corporations) and 6 (addressed also to the Managing Director, HMWSSB) (24-05-2016) · read on 30-10-2026
- HMWSSB website: Privacy Policies page, with the site header and menuHyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB), MA&UD Department, Government of Telangana, Header (24 Hours Customer Care 155 313; 040-23300114 and 23433933; e-mail; WhatsApp); menu: Prospective Customer Services, Customer Services (Pay Your Connection Charges, Register Grievances) · read on 30-10-2026
- Telangana Municipalities Act, 2019: a healthy blend of citizen-centric governance and control (January 2020)Centre for Good Governance, Hyderabad (Government of Telangana), Chapter 3: sections 57–58 (online services, Citizens Charter, Citizen Services Centres for grievances), 114–118 (water supply), 119–121 (public drains and sewerage network), 120 (drains), 144 (street lighting), 160 (stray animals), 176 (buildings to have on-site treatment such as a septic tank with soak pit, or a sewerage connection), 178 (water connections only for buildings with permission) · read on 01-11-2026
- The Telangana Panchayat Raj Act, 2018 (Act No. 5 of 2018)Government of Telangana (Act of the Telangana Legislature; copy on the website of the High Court for the State of Telangana), Section 43(5)(iv) (Panchayat Secretary reports drinking water supply problems); section 52(2)(A)(v) (construction and maintenance of drains); section 52(2)(H)(viii) (water works for protected drinking water); section 87 (no outflow of waste water onto a public road except into a drain or cesspool; penalty) (30-03-2018) · read on 01-11-2026
- Prajavani at Praja Bhavan, effective Grievance Redressal SystemCentre for Good Governance, Government of Telangana, Project brief; Table 2, roll-out details (Hyderabad District Collectorate: Monday sessions) · read on 30-10-2026
- How to lodge a Grievance?Warangal District Administration, Government of Telangana, PRAJAVANI, an online grievance redressal system · read on 30-10-2026
- Grievance Day (Every Monday)Nalgonda District Administration, Government of Telangana · read on 30-10-2026
- G.O.Ms.No.159, 06.02.2026 (listed in the G.O. register as an RT order: MA&UD, RT No.159, 06/02/2026): Water supply and Sewerage operations & maintenance – Extending the jurisdiction of Hyderabad Metropolitan Water Supply & Sewerage Board up to Core Urban Region (CURE)Metropolitan Area & Urban Development (GHMC.II) Department, Government of Telangana (Telangana G.O.I.R.), Paragraphs 1 (G.O.Ms.No.264 of 03.12.2025 extended the limits of the Greater Hyderabad Municipal Corporation to cover the Telangana Core Urban Region, in force from 02.12.2025) and 3 (water supply and sewerage system of the entire Core Urban Region handed over to HMWSSB, which shall monitor, maintain and develop the network in the 2053 sq km) (06-02-2026) · read on 11-11-2026